AI agents that actually resolve
Train assistants on your docs, URLs, policies, and catalog so customers get accurate answers across web chat, WhatsApp, Instagram DM and email.
What it does
Built for real customer conversations
Conviro uses retrieval-augmented generation to ground every answer in your own sources before the assistant replies. When confidence is low, the question is sensitive, or a customer asks for a person, the full conversation is handed to your team.
Best fit
Support deflection
Answer repetitive questions about pricing, policies, delivery, availability, and onboarding before they become tickets.
Product guidance
Help visitors choose the right product, service, or plan using your catalog and documentation.
Controlled AI rollout
Set tone, guardrails, confidence rules, and escalation paths before the assistant goes live.
Key capabilities
Trained on your knowledge base
Add documents, URLs, text, and product information. The assistant retrieves the right source before it answers.
Multiple AI modes
Choose Fast, Balanced, or Smart per workload, or bring your own API key on higher plans.
Speaks your customer language
Detects the visitor language and replies naturally on every connected channel.
Grounded, not guessing
RAG keeps answers tied to your approved content, reducing unsupported replies.
Knows when to escalate
Hands off to a human with transcript, intent, tags, and collected details attached.
Sends images and PDFs
Upload an image or a PDF to your knowledge base and describe when it should be sent, such as a menu when someone asks what you serve. The assistant shares it in the conversation when it is relevant.
Sources behind each answer
In the inbox, your team can see up to three knowledge sources each answer drew on.
AI on/off switch
Turn the AI off and every message still arrives in Live Inbox for your team. Nothing is lost, and messages without an automated reply do not count towards your AI usage.
Built-in safety stops
The assistant ends a conversation politely when a visitor turns abusive, and stops when a visitor says they are a child. In every language, with no setup.
EU AI Act disclosure
Visitors are told at the start of a conversation that they are talking to an AI, as Article 50 asks, and you get a printable attestation. Included with every workspace at no extra cost.
Fallback and recovery
Pick what a visitor sees when the AI cannot answer: the default message, your own text per language, or nothing. With delivery after recovery on, the owed answer still arrives within the channel's window.
Models that follow your plan
On Growth and Enterprise, Balanced and Smart run on a premium model tier. Every model is paired with an alternative provider, so an incident at one provider does not stop your assistant.
Operational outcomes
Fewer repetitive tickets
Common questions are handled 24/7 while your team focuses on conversations that need judgment.
Safer AI replies
Answers are grounded in your own content instead of generic model memory.
Faster launch
Upload sources, set rules, connect channels, and publish without a custom AI project.
How it works
Connect your knowledge
Upload docs, paste URLs, or sync product and policy content.
Set tone and rules
Define brand voice, answer boundaries, confidence thresholds, and handoff conditions.
Embed and go live
Drop in the widget or connect a channel and start answering in minutes.
Explore connected features
Put your first AI assistant live
Start free, connect your knowledge, and test answers on real customer questions before scaling.