CONVIRO

Changelog

New updates and improvements to Conviro.

  1. Feature
    v2.7.0

    Flow Automation — 53 Templates + Visual Builder Live

    Native flow automation is live. Drag-and-drop builder with triggers, conditions, actions, integrations, sticky notes, undo/redo, autosave, and version history — all running inside Conviro, no n8n / Zapier / Make subscription required. Ships with 53 ready-made templates across 11 categories: Lead Generation, Sales, Customer Support, E-Commerce, WooCommerce, Shopify, Magento, Onboarding, Feedback, Marketing and Internal Ops. Every template ships with an in-app help guide explaining what it does, when to use it, what variables it collects, and what you need to configure before activating.

  2. Feature
    v2.6.0

    Smarter Retrieval & Hallucination Protection 2.0

    Major upgrade to how Conviro understands context and protects against fabricated answers. Coreference resolution now handles follow-up questions like 'what about this one?' or 'is this the only size?' by linking them to entities from earlier in the conversation. The hallucination validator was extended to catch unverified URLs, warranty durations, return windows, and material grades against your knowledge base. Product links are now shared consistently within a session.

  3. Feature
    v2.5.9

    Webhooks for Real-Time Integration

    Push every meaningful conversation event to your own stack the instant it happens. Subscribe to `lead.captured`, `ticket.created`, `handoff.requested`, `session.closed` and more — Conviro signs each payload and retries on failure. Route into your CRM, Slack channel, BI pipeline, or any HTTP endpoint without polling, without middleware.

  4. Feature
    v2.5.8

    Knowledge Gap Insights

    Conviro now tracks every question your bot could not answer well and surfaces them on a dedicated dashboard, ranked by frequency. See exactly which topics your knowledge base is missing, with the original visitor wording and the retrieval status (no match, low confidence, infrastructure failure). Turn customer confusion into a prioritized content roadmap — no more guessing what to write next.

  5. Feature
    v2.5.7

    Cross-Lingual Q&A

    Visitors can now ask questions in any language and get accurate answers from a knowledge base written in a different language. When the bot detects a mismatch (e.g., a German visitor against an English KB), it transparently translates the query before retrieval, then responds in the visitor's language. No KB duplication, no per-language re-import — one source, every language.

  6. Feature
    v2.5.6

    Configurable Hallucination Safety Modes

    Each chatbot now exposes three configurable safety levels: Off (no validation, lowest latency), Warn (validate every response and log suspicious claims for review — recommended default), and Block (surgically strip or replace any claim that can't be verified against the knowledge base). Operators can browse flagged events in the dashboard before deciding to upgrade strictness — turn the dial up only when your KB is mature enough.

  7. Improvement
    v2.5.5

    Widget Mobile Experience Overhaul

    All input fields now meet the 16px minimum so iOS Safari no longer auto-zooms when a visitor taps the message box. Touch targets across the widget were enlarged to meet the 44px accessibility minimum. Tap latency was reduced via touch-action manipulation, hover animations only fire on devices with a pointer, and visitors with reduced-motion preferences get a fully static experience.

  8. Improvement
    v2.5.4

    Widget Session Persistence + Clean Pause Behavior

    Navigating between pages on a multi-page site no longer resets the widget — if a visitor was mid-conversation, the widget reopens at the same view on the next page. When you pause a chatbot from the dashboard, the widget now disappears entirely from your site — no leftover launcher button, no fallback widget.

  9. Feature
    v2.5.3

    Magento Live Data + Multi-Language System Messages

    Customers can now ask 'where is my order?' and the bot answers from live Magento data — no more outdated knowledge base. Product searches, order status lookups, and return requests trigger real-time integration calls. System messages (order details, ticket confirmations, product results) are now localized in six languages and follow each chatbot's configured locale.

  10. Improvement
    v2.5.2

    Smart Ticket Workflow — Contact Info First

    Support tickets are no longer created without contact information. When a visitor reports an issue, the bot first asks naturally for an email or phone number, then creates the ticket. If contact info is already in the conversation, the ticket is created instantly. This eliminates the operator pain of tickets without follow-up information.

  11. Improvement
    v2.5.1

    29-Language Widget UI

    The widget UI is now fully localized in 29 languages. The widget automatically detects the page's HTML lang attribute and falls back to the visitor's browser language. All accessibility labels (aria-labels for buttons, screen-reader announcements) are translated alongside visible text.

  12. Feature
    v2.5.0

    AI Intelligence Modes — Fast, Balanced & Smart

    Introducing AI Intelligence Modes: choose Fast for high-volume FAQ bots, Balanced for everyday support (recommended), or Smart for complex technical and sales conversations. Modes are automatically routed to the best provider and model — no provider lock-in, and you can switch at any time without changing your integration.