CONVIRO

Changelog

New updates and improvements to Conviro.

  1. Improvement
    v4.6.3

    More Accurate Conversations

    A round of improvements to how the assistant reads and answers a conversation. Two messages sent a few seconds apart now get one reply instead of two. When the other side of a conversation is clearly another automated bot, auto-replies pause for an hour with a note in the inbox, while your agents can still reply. German and other languages that use ü and ö are no longer mistaken for Turkish. For businesses with several locations, a place name written differently or misspelt still finds the right branch, and the title of an ad the visitor clicked is no longer taken as their location. If the AI search service is unavailable, the assistant keeps answering from your knowledge base using keyword search. An assistant with a persona keeps its name and tone but answers honestly, in the visitor's language, when asked whether it is an AI. And on the web widget, order-status questions are answered from your connected store using the order number and the email used at checkout; if one of the two is missing, the assistant asks for it, and an order number is never mistaken for a phone number.

  2. Improvement
    v4.6.2

    Clearer Dashboard Numbers & Redesigned Settings

    The dashboard home now leads with your Lead Capture Rate. Time saved is shown as an estimate for the last 30 days, with the assumptions behind it one tooltip away, and knowledge health is reported as Index Readiness. The Settings page has been redesigned with section navigation and a full-width layout, so every option is quicker to find. And you now stay signed in when you work with several dashboard tabs open at once.

  3. Improvement
    v4.6.1

    Smoother Bookings & Lead Capture

    When you offer several services, a booking made in chat now picks the service the visitor named, or asks which one they want first, so the right duration is reserved. A confirmed booking links the contact to the conversation and creates a single lead, and a tapped time-slot button appears in the transcript as the time that was chosen. The booking widget's calendar shows the correct month and weekday in every visitor's timezone. Contact details a visitor types just as one of your agents takes over are still saved as a lead, and AI lead summaries are written in the language of the conversation.

  4. Feature
    v4.6.0

    Email Channel

    Your assistant can now answer your business mailbox. Connect an email address from Channels → Email: Conviro works with any mail server that supports IMAP or POP3 for incoming mail and SMTP for sending. The assistant replies in the same email thread, and email conversations appear in your inbox next to your other channels, where your team can take over and reply. The sender's name and address are read from the email itself, so the assistant does not ask for them again and leads are saved with the right contact. Quoted earlier messages are set aside, so only the customer's new text is read. If your mail server is briefly unavailable, replies the assistant owes are kept and sent as soon as the mailbox can deliver again. Each connected mailbox counts as one channel.

  5. Feature
    v4.5.0

    Your Assistant Can Send Images & PDFs

    Upload an image (JPG or PNG, up to 5 MB) or a PDF (up to 10 MB) to your knowledge base and describe, in your own words, when it should be sent: a menu when someone asks what you serve, a map when someone asks for directions. The assistant then shares the file in the conversation when it is relevant: as a file on WhatsApp and Telegram, as an image on Instagram with PDFs sent as a link, inline on the web widget and as a link in email. The upload dialog previews how each channel will deliver it. Knowledge answers became more precise as well: information and policy pages no longer appear as product cards, which are now reserved for real products shown with their currency, and in the inbox your team can see up to three knowledge sources each answer drew on.

  6. Feature
    v4.4.0

    Channels Centre & a Sharper Live Inbox

    A new Channels page shows the real status of every channel in one place and lets you repair a connection right where you see the problem. When a channel cannot be added, the page says what is missing and what to do next. In the Live Inbox, each conversation shows its latest message and the channel it came from, with counts per channel, and search now covers social handles as well as email senders and subjects. Since 12 October a visitor's message appears in the inbox the moment it arrives, without waiting for the assistant's reply. New workspaces also get a first-steps checklist on the dashboard home: create your assistant, connect a channel, receive your first conversation and send your first reply.

  7. Feature
    v4.3.0

    Conviro for Magento 2: Version 1.4

    Version 1.4 of the Conviro extension for Magento 2 is available through Composer, with 1.4.1 as the current release. A setup wizard in the Magento admin connects your store through your Conviro dashboard without copying an API key, and lets you choose store views, data sync and AI permissions. Store events are queued inside Magento and delivered in the background with retries, so checkout never waits on Conviro. An Integration Health card checks the connection, webhooks, catalogue, orders, cron and the storefront widget and tells you what to fix, and the Magento card in your Conviro dashboard shows delivery health too. Prices and stock follow the shopper's store view, currency and language, using salable quantity where MSI is enabled. The chat widget now loads on the visitor's first interaction by default, so your pages stay fast.

  8. Feature
    v4.2.0

    A Faster, Clearer Chat Widget

    The web widget now opens straight onto a message box, with files, emoji and voice behind a single + menu. You can add up to four starter prompts to the widget home, set per page and per language, and choose the launcher's style (icon, avatar or brand) and size in the assistant's widget settings. The header always says who is answering: the AI assistant replying instantly, human support being offline outside your business hours, a connecting state until an agent joins, and then the agent's name. When a visitor asks for a person they get an immediate confirmation and can keep typing. Brand colours are adjusted automatically for readable contrast, and message text can be selected and copied. On desktop, an Expand button in the chat header opens a wide view with the conversation list; collapsing returns to the compact window, and mobile is unchanged.

  9. Improvement
    v4.1.1

    Public API: Conversation Discovery & Read-Only Keys

    Integrations can now find conversations without relying on webhooks alone. A new endpoint lists conversations by latest activity with cursor-based paging, so an integration can catch up on anything it missed, and a second one pages through the messages of a single conversation. Both need the chat read scope and respect a key's assistant restrictions. Under API Keys you can now create a key that can only read contacts, and scopes are grouped into Read and Write, so least-privilege keys are easy to set up. Every API error now carries a stable machine-readable code, webhook endpoints must use HTTPS, and keys limited to particular assistants are enforced on every request.

  10. Feature
    v4.1.0

    Alerts When a Channel Stops Answering

    If one of your channels stops delivering messages, workspace owners and admins now receive an email within about ten minutes, with how many messages and senders are waiting and a link to reconnect. Reminders follow every four hours while new messages keep arriving, then daily after three days, and the alert cannot be muted, so a broken channel never goes unnoticed. Replies the assistant owed during the outage are sent once the channel recovers, as long as the messaging window is still open. While a workspace is paused, incoming Instagram, WhatsApp and Telegram messages are kept in the inbox instead of being lost. And a single Instagram user who refuses a message no longer marks your whole channel as disconnected.

  11. Feature
    v4.0.0

    WhatsApp Marketing Campaigns & Consent

    You can now send WhatsApp marketing campaigns from Conviro to the people who have agreed to receive them. The Consent page collects opt-ins in three ways: the assistant can ask in chat with Yes and No buttons, you can share a join link and QR code, and your checkout or sign-up forms can record opt-ins through the API. Opt-outs are honoured automatically, whether the customer sends a stop word or uses WhatsApp's own opt-out. Campaigns are built in a five-step wizard (goal, audience, message, timing, review) with saved audiences and a live count, five ready-made marketing templates in 21 languages, each with an unsubscribe button, and variables filled from a contact field or a fixed text. Before launch you can send a test to your own number, choose a send window and set a budget cap. Only opted-in contacts are messaged, at most once every seven days, and a campaign pauses itself if your number's quality rating drops or opt-outs reach 3%. Each campaign's page shows sent, delivered and read counts, and why any recipient was skipped. Campaigns are available on plans that include them and need a verified Meta business with a WhatsApp number connected through Meta's Cloud API.

  12. Feature
    v3.9.2

    Template Buttons That Start Flows

    A quick-reply button on a WhatsApp template you sent can now start a flow, whichever language the template went out in. The flow gallery has a new WhatsApp category with four ready-made flows for template replies: a review request, appointment reminder replies, payment reminder replies and delivery check replies. The texts your customers see are ready in 21 languages, so one flow serves every language you send templates in. A tap on an unsubscribe button never starts a flow.

  13. Improvement
    v3.9.1

    A Clearer WhatsApp Inbox

    WhatsApp conversations in the inbox now show what actually happened. Your replies carry Sent, Delivered and Read ticks, and a message that could not be delivered says why in plain words. The 24-hour reply window is shown on the customer's latest conversation and in the thread header, and a closed conversation can be reopened. Templates you sent appear as template cards, and when a customer taps a button the reply is marked as a tap and linked to the message it answered. Voice notes, documents, videos, locations and stickers appear in the thread as labelled items instead of being lost, and the customer receives one polite note per conversation, in their language, asking them to type their message or send a photo. Customers without a profile name are shown by their phone number, and the inbox can be searched by number.

  14. Feature
    v3.9.0

    WhatsApp Template Studio

    The WhatsApp template area has been rebuilt around what you actually send. A phone-style preview shows the message as your customer will see it while you write, and templates can carry a text header, a footer and buttons. Every status Meta can return is explained in plain words, and a declined template shows Meta's reason next to it. Eight ready-made templates come in 21 languages: request update, appointment reminder, appointment confirmed, order received, order shipped, payment reminder, registration received and a feedback request with two reply buttons. Pick a template and the languages you need, and submit them together. Agents can now send approved templates from the inbox as well as admins, and the picker preselects the customer's language.

  15. Feature
    v3.8.0

    Guided Setup & Video Courses

    Getting a new workspace live takes fewer steps. The setup wizard asks for your website once and uses it wherever it is needed, infers your industry from the site so you do not have to pick it from a list, and recognises a completed widget install from real traffic on your pages instead of asking you to confirm it. Signing in and signing up received a cleaner flow as well. Alongside the product, two twelve-episode video courses are now embedded on the home page and in the Help Centre: Conviro Tutorials in English and Conviro Eğitimleri in Turkish, with the site picking the series that matches your language. New episodes appear automatically as they are published.

  16. Improvement
    v3.7.0

    Knowledge Answers You Can Trust

    Four upgrades to how the assistant answers from your knowledge base. When a knowledge article contains the visitor's question word for word, the answer you wrote after it is delivered exactly as written, in any language, with no rephrasing. When nothing in your knowledge base covers a question, the assistant says so plainly instead of improvising an answer. Each branch or location can carry its own customer-facing display name, so the assistant refers to it the way your customers know it. And dated content is read against the visitor's own calendar: past events and expired campaigns are no longer offered as upcoming, and today follows the visitor's device timezone on the web widget.

  17. Feature
    v3.6.0

    Conversation Safety Stops

    Two built-in safety stops now apply to every chatbot. When a visitor turns abusive, the assistant ends the conversation politely and stops replying rather than continuing to answer. When a visitor says they are a child, the assistant stops the conversation as well. Both stops are read from the visitor's own words by the model, so they work in every language the assistant speaks, on the web widget, WhatsApp, Instagram and Telegram alike, and they need no configuration.

  18. Feature
    v3.5.0

    Partner Program & Partner Portal

    Agencies and resellers can now bring their clients to Conviro under a partner agreement and run everything from their own portal. Partners sign in separately from the dashboard, see the customers attributed to them, register deals, and read their commission statements, in any of the eleven site languages. Attribution is recorded the moment a referred customer signs up, including through Google sign-in, and statements are computed from actual payments and finalised on a fixed schedule. Every paid plan now records acceptance of the Terms and the Data Processing Agreement at signup. Partner management, including policy versions and deal registration, lives in the Conviro admin panel, so opening the program in a new country needs no development work.

  19. Feature
    v3.4.2

    Instagram: Voice Notes & Rich Content

    Instagram voice messages can now be transcribed and answered like any text message. The option is off by default and enabled per chatbot, so you decide where it runs. Transcribed audio goes through the same pipeline as typed messages, so personal-data redaction, plan metering and the coalescing of rapid consecutive messages all apply. Instagram templates and cards that a visitor sends are stored with their actual content, so the inbox shows what was shared. And when a visitor arrives from an ad that carries only an image, the assistant recognises the ad from its poster image and still opens with the right context.

  20. Improvement
    v3.4.1

    Plan-Aware AI Models

    The Fast, Balanced and Smart intelligence modes now map to a model ladder that follows your plan. Growth and Enterprise workspaces run Balanced and Smart on a premium model tier, so the difference between plans shows where customers notice it: in the quality of the conversation. Every rung of the ladder is paired with an alternative provider, so a quota limit or an incident at one provider is absorbed automatically and your assistant keeps answering.

  21. Feature
    v3.4.0

    Tappable Replies

    Flow replies can now be answered with a tap. On WhatsApp, options render as native buttons or a selectable list; on Instagram, as quick replies; on the web widget, as tappable answer chips. The visitor's tap resolves to the same answer as if they had typed it, so existing flows, variables and conditions keep working unchanged. In the flow builder, message and collect-input nodes gained a choices field, so you define the options where you write the message, with no separate configuration. Twelve of the ready-made flow templates were converted to tappable choices. The feature is on by default for new chatbots, with a switch in the chatbot panel for existing ones, and buttons are also available on the WhatsApp message templates you author yourself.

  22. Feature
    v3.3.0

    AI Transparency & Disclosure Pack

    Conviro can now tell visitors, at the start of a conversation, that they are talking to an AI assistant, as Article 50 of the EU AI Act asks. The disclosure is delivered on the web widget, WhatsApp, Instagram and Telegram, in the visitor's language, and it survives any custom greeting or embed you have set. New workspaces start with it on and later chatbots inherit the setting; a switch in Privacy settings turns it on or off per workspace, and every change is written to the audit log. The Disclosure Pack adds the proof: a record of when disclosure was active for each chatbot, plus a printable attestation in the reader's language stating what was disclosed, where and for how long. The pack is included with every workspace at no extra cost.

  23. Feature
    v3.2.0

    WhatsApp Templates & Channel Health

    Message templates now live inside Conviro, on your own WhatsApp Business account. Create a template, submit it to Meta and follow its status from the templates panel; if Meta declines it, the reason is shown next to it so you can revise and resubmit. Approved templates can be sent straight from the inbox, which is how you reach a customer after the 24-hour customer-service window has closed, and the inbox now shows that window on every WhatsApp and Instagram conversation so operators know before they type. Templates can carry buttons, and a tap on one returns to the conversation as a normal reply. Channel health is measured continuously: your number's quality rating is fetched from Meta every hour, delivery receipts feed the channel status, and you are notified when a channel stops delivering and needs to be reconnected. A channel can also be removed from the integrations page with one click. The template composer validates language and content before a name is submitted, and the setup page explains that a phone number can be active on a single WhatsApp surface at a time, so you choose the right number from the start.

  24. Improvement
    v3.1.3

    Inbox: One Continuous Thread

    A visitor's conversation now reads as one thread. Channel sessions close after a period of inactivity, and the inbox now merges a returning WhatsApp, Instagram or Telegram visitor's sessions into a single continuous view with date dividers between days, so an operator sees the whole history, including the assistant's most recent replies, in one place. The conversation list gained a channel filter, and conversations that started from a Meta ad carry an Ad badge with the ad's title on hover, so ad-driven conversations stand out at a glance.

  25. Feature
    v3.1.2

    Lead Re-Alerts & Careers Routing

    When a visitor who left their number comes back before your team has reached them, the team is alerted again, so a waiting lead is never out of sight. A per-chatbot job-application setting routes career enquiries where they belong: the assistant shares your careers email address, the lead is tagged as a job application and sent to your HR inbox, and it stays out of the sales channel while remaining visible in the dashboard. A returning applicant's intent is remembered across sessions. Telegram notifications also gained their own on/off switch, per workspace or per chatbot, so you can keep email, Slack and Teams while pausing Telegram alone.

  26. Improvement
    v3.1.1

    One-Click Plan Change

    Changing your plan is now a single click from the billing page. The Change plan button opens Stripe's customer portal directly on the confirmation screen for the plan you picked, with proration, invoicing and card authentication handled by Stripe, so an upgrade or downgrade takes effect without a support request. Usage limits are handled in the same transparent way: when a workspace approaches or exceeds its monthly message allowance, you are informed in the dashboard and by notification, and nothing is ever invoiced automatically.

  27. Feature
    v3.1.0

    Ad Performance & Instagram Ad DMs

    A new Ad Performance page under Insights closes the loop that Ads Manager cannot see: for every Meta ad that sent a visitor into an Instagram conversation, how many conversations it started, how many became qualified leads, how many were handed to a human, and when it was last seen. Columns sort, the table searches by title or ad id, and the variants of a dynamic-creative ad are grouped under the ad you know from Ads Manager. Visitors who arrive from an ad are handled in context from the first message: the assistant reads the ad they replied to and answers about that offer, campaign or event rather than opening with a generic greeting, even when the visitor only tapped the ad and typed nothing.

  28. Feature
    v3.0.5

    Order Cancellation in Chat

    Customers can now cancel an order inside the conversation. When a visitor asks to cancel, the assistant verifies the order against your live Magento, Shopify or WooCommerce store, the same way it already does for order status and returns, records the cancellation request against the verified order and confirms it to the customer. Stores connected through the Conviro plugin are covered, as are stores connected with API credentials.

  29. Improvement
    v3.0.4

    Per-Language Widget Copy

    The greeting and the other texts the widget shows can now be written per language in the chatbot settings. The widget resolves the copy from the visitor's language and switches instantly when the page language changes, so a multilingual site shows each visitor your own words in their language, with a clean fallback to your default copy where a translation has not been written yet.

  30. Improvement
    v3.0.3

    Appointments: Meetings, Reschedule & CRM

    The appointments calendar learned how real bookings work. Each service can be set to in-person or online: in-person bookings ask the customer to pick a branch, online bookings carry a Google Meet, Microsoft Teams or custom join link, and both can be edited after booking. When booking manually from the dashboard, pick the customer from your existing contacts instead of retyping them. Confirmation and reminder emails, and the manage link inside them, are sent in the customer's own language across all eleven languages. Customers can reschedule themselves from the manage page, and rescheduling is on by default for every workspace. On WhatsApp and other text-only channels, open slots are offered as a numbered list and the customer books by replying with a digit.

  31. Improvement
    v3.0.2

    Fallback Control & Guaranteed Delivery

    You now decide what a visitor sees in the rare moment the AI cannot produce an answer. Per chatbot, choose the default localised message, write your own text per language, or show nothing at all. With the deliver-when-recovered option on, an answer the visitor is owed is still delivered once the assistant is back, within the window each channel allows, and every reply on Telegram is now tracked in a delivery ledger so an owed reply can be resent with certainty. All eleven languages are covered.

  32. Feature
    v3.0.1

    Proactive Follow-Up

    When a visitor shows interest but leaves without sharing their number, the assistant can now follow up on its own. Growth and Enterprise workspaces get a Follow-up card next to their locations: acknowledge what the messages are, pick the delay you want, and switch it on. Follow-ups are scheduled with the channel's messaging window in mind, so they go out when they can actually be delivered, and a dashboard view lists the follow-ups that were sent.

  33. Feature
    v3.0.0

    Appointments & Scheduling — Book Inside the Conversation

    Conviro now takes bookings end to end. Visitors book inside the chat on web, WhatsApp and Instagram by tapping a slot instead of typing a date, and in-chat booking stays off until you enable it per chatbot. There is a standalone booking widget you can embed anywhere, and a built-in calendar so you can take appointments without connecting Google at all. When you do want to sync, Google Calendar, Outlook / Microsoft 365 and any ICS-feed calendar (Apple iCloud, Fastmail, Nextcloud) are supported. Confirmations and reminders go out by email with self-service reschedule and cancel links, notifications reach your hub, Telegram and inbox with an .ics attachment, and the new dashboard calendar adds month, week and day views with a side panel for manual bookings. A public Appointments API and CRM webhooks push every booking into your own stack.

  34. Improvement
    v2.9.2

    Inbox Rebuilt for Real Conversations

    Instagram and Telegram visitors now appear with their real profile photo and name instead of an anonymous ID, including on conversations that already existed. Attachments and product cards render inline, AI and agent messages render markdown properly, and the conversation list is virtualized so long histories stay fast. Panels are resizable, the conversation list is paginated with working search, sessions can be archived and restored, and conversations export to CSV. Agent assignment is now role-gated.

  35. Improvement
    v2.9.1

    Widget Experience

    The chat widget received a mobile overhaul covering touch targets, stacking order and layout, plus a persistent launcher that morphs into a close button instead of disappearing. The booking widget is fully isolated in a Shadow DOM, so your site CSS can never leak into it. You can now decide per workspace whether the widget states that an AI is answering, and set your own label for the handoff to a human. Demo links let you share a fully configured, disposable version of your bot without exposing your account.

  36. Feature
    v2.9.0

    Conversation Memory & Deterministic Guards

    The bot stops asking for things it was already told. Durable conversation facts are extracted on every message, so a visitor who named their location, branch or product early is not asked again later. Branch and location contact details now come from structured configuration instead of being inferred from the knowledge base, so a visitor asking for a specific branch phone number gets the real number or an honest "I do not have it" rather than a plausible guess. Also in this release: timezone-aware after-hours callback, optional greet-by-name for returning visitors, session continuity across Instagram, WhatsApp and Telegram, rapid consecutive messages coalesced into a single answer instead of three, human-like typing pace, and an Easy Mode behavior toggle.

  37. Feature
    v2.8.4

    Notifications & Lead Routing Hub

    Every notification setting now lives in one place under Settings. Route leads by keyword, so anything mentioning pricing reaches the sales group while invoice questions reach finance, and decide per rule whether the default channels stay quiet. Telegram routing works per chatbot, and connecting a group is self-service instead of a support request. Notification language is selectable per workspace, Telegram messages are localized across all 11 site languages, and you choose exactly which lead fields appear in the summary. Lead notifications are grounded in what the visitor actually said and carry the call-back time they asked for.

  38. Improvement
    v2.8.3

    Knowledge Base & Training Mode

    Upload .md and .txt files directly on the knowledge page. Training mode now reports honest readiness: it lists actionable gaps and shows sources whose embeddings failed instead of silently counting them as trained. Knowledge-gap detection stopped over-flagging, so greetings and non-questions no longer appear as missing content, and the confidence floor is language-aware.

  39. Improvement
    v2.8.2

    Instagram & WhatsApp Channel Depth

    Instagram photo understanding is available as an opt-in per chatbot, off by default. When an image cannot be processed the bot degrades gracefully with a warm reply instead of an error, and you can set your own per-channel response for media messages. A new option limits replies to a visitor’s first conversation only, which helps high-volume accounts. Typing pace on Instagram and WhatsApp now runs on a durable timer, so messages keep a human rhythm even across restarts.

  40. Feature
    v2.8.1

    Store Integrations — Magento 1.3.x, Shopify, One-Click WhatsApp

    The Magento extension reached 1.3.4: a thin loader with a CDN-served bundle that puts far less weight on your storefront, a server-side greeting, HMAC-signed webhooks verified on both ends, CSP nonce support, a backend-served private Composer registry, and a composer-aware update notice. Shopify merchants can choose which chatbot serves the storefront at connection time and edit widget settings inside the embedded app. WhatsApp connection moved to Meta Embedded Signup, so it is one click instead of manual number and token setup.

  41. Feature
    v2.8.0

    Commerce Trust Layer

    Price, stock and order answers are verified against your live store before the model is allowed to speak. If the store cannot confirm it, the bot does not say it. Order lookups and return requests run against Magento and WooCommerce, return and warranty windows are validated against the policy you declared per language including EU 14-day withdrawal awareness, and grounded answers carry a live-data badge so the customer can see the answer came from your store rather than from a guess. Product replies render as a carousel with previous and next navigation across Magento, Shopify and WooCommerce.

  42. Feature
    v2.7.0

    Flow Automation — 53 Templates + Visual Builder Live

    Native flow automation is live. Drag-and-drop builder with triggers, conditions, actions, integrations, sticky notes, undo/redo, autosave, and version history — all running inside Conviro, no n8n / Zapier / Make subscription required. Ships with 53 ready-made templates across 11 categories: Lead Generation, Sales, Customer Support, E-Commerce, WooCommerce, Shopify, Magento, Onboarding, Feedback, Marketing and Internal Ops. Every template ships with an in-app help guide explaining what it does, when to use it, what variables it collects, and what you need to configure before activating.

  43. Feature
    v2.6.0

    Smarter Retrieval & Hallucination Protection 2.0

    Major upgrade to how Conviro understands context and protects against fabricated answers. Coreference resolution now handles follow-up questions like 'what about this one?' or 'is this the only size?' by linking them to entities from earlier in the conversation. The hallucination validator was extended to catch unverified URLs, warranty durations, return windows, and material grades against your knowledge base. Product links are now shared consistently within a session.

  44. Feature
    v2.5.9

    Webhooks for Real-Time Integration

    Push every meaningful conversation event to your own stack the instant it happens. Subscribe to `lead.captured`, `ticket.created`, `handoff.requested`, `session.closed` and more — Conviro signs each payload and retries on failure. Route into your CRM, Slack channel, BI pipeline, or any HTTP endpoint without polling, without middleware.

  45. Feature
    v2.5.8

    Knowledge Gap Insights

    Conviro now tracks every question your bot could not answer well and surfaces them on a dedicated dashboard, ranked by frequency. See exactly which topics your knowledge base is missing, with the original visitor wording and the retrieval status (no match, low confidence, infrastructure failure). Turn customer confusion into a prioritized content roadmap — no more guessing what to write next.

  46. Feature
    v2.5.7

    Cross-Lingual Q&A

    Visitors can now ask questions in any language and get accurate answers from a knowledge base written in a different language. When the bot detects a mismatch (e.g., a German visitor against an English KB), it transparently translates the query before retrieval, then responds in the visitor's language. No KB duplication, no per-language re-import — one source, every language.

  47. Feature
    v2.5.6

    Configurable Hallucination Safety Modes

    Each chatbot now exposes three configurable safety levels: Off (no validation, lowest latency), Warn (validate every response and log suspicious claims for review — recommended default), and Block (surgically strip or replace any claim that can't be verified against the knowledge base). Operators can browse flagged events in the dashboard before deciding to upgrade strictness — turn the dial up only when your KB is mature enough.

  48. Improvement
    v2.5.5

    Widget Mobile Experience Overhaul

    All input fields now meet the 16px minimum so iOS Safari no longer auto-zooms when a visitor taps the message box. Touch targets across the widget were enlarged to meet the 44px accessibility minimum. Tap latency was reduced via touch-action manipulation, hover animations only fire on devices with a pointer, and visitors with reduced-motion preferences get a fully static experience.

  49. Improvement
    v2.5.4

    Widget Session Persistence + Clean Pause Behavior

    Navigating between pages on a multi-page site no longer resets the widget — if a visitor was mid-conversation, the widget reopens at the same view on the next page. When you pause a chatbot from the dashboard, the widget now disappears entirely from your site — no leftover launcher button, no fallback widget.

  50. Feature
    v2.5.3

    Magento Live Data + Multi-Language System Messages

    Customers can now ask 'where is my order?' and the bot answers from live Magento data — no more outdated knowledge base. Product searches, order status lookups, and return requests trigger real-time integration calls. System messages (order details, ticket confirmations, product results) are now localized in six languages and follow each chatbot's configured locale.

  51. Improvement
    v2.5.2

    Smart Ticket Workflow — Contact Info First

    Support tickets are no longer created without contact information. When a visitor reports an issue, the bot first asks naturally for an email or phone number, then creates the ticket. If contact info is already in the conversation, the ticket is created instantly. This eliminates the operator pain of tickets without follow-up information.

  52. Improvement
    v2.5.1

    29-Language Widget UI

    The widget UI is now fully localized in 29 languages. The widget automatically detects the page's HTML lang attribute and falls back to the visitor's browser language. All accessibility labels (aria-labels for buttons, screen-reader announcements) are translated alongside visible text.

  53. Feature
    v2.5.0

    AI Intelligence Modes — Fast, Balanced & Smart

    Introducing AI Intelligence Modes: choose Fast for high-volume FAQ bots, Balanced for everyday support (recommended), or Smart for complex technical and sales conversations. Modes are automatically routed to the best provider and model — no provider lock-in, and you can switch at any time without changing your integration.