Your assistant answers your business mailbox
Connect your company email address and the assistant replies in the same email thread. Email conversations appear in Live Inbox next to your other channels, where your team can take over.
What it does
Built for real customer conversations
Connect an address from Channels → Email with your mail server's settings: IMAP or POP3 for incoming mail and SMTP for sending. The assistant reads only the customer's new text, because quoted earlier messages are set aside, and replies in the same thread. The sender's name and address come from the email itself, so it does not ask for them again.
Best fit
Your contact address
Questions sent to your company mailbox get an answer in the same thread, and your team picks up the ones that need a person.
Email next to chat
Customers who email and customers who chat or write on WhatsApp are handled in one inbox by the same team.
Leads from email
The sender's name and address are read from the email, so the lead is saved with the right contact.
What it does today
- Answers a mailbox on any server that supports IMAP or POP3 for incoming mail and SMTP for sending.
- Replies in the same email thread and reads only the customer's new text.
- Shows email conversations in Live Inbox next to your other channels, where your team can take over.
Good to know before you connect
- One-click Google or Microsoft sign-in is not available yet; connect with your mail server's IMAP/POP3 and SMTP settings.
- Each connected mailbox counts as one channel on your plan.
Key capabilities
Works with your mail server
Any mail server that supports IMAP or POP3 for incoming mail and SMTP for sending.
Replies in the same thread
The assistant answers inside the email thread the customer wrote in.
Reads only the new text
Quoted earlier messages are set aside, so the assistant answers what the customer just wrote.
Knows who is writing
Name and address come from the email itself, so the assistant does not ask for them again.
Owed replies are kept
If your mail server is briefly unavailable, the replies the assistant owes are sent as soon as the mailbox can deliver again.
Search by sender and subject
In Live Inbox, search covers email senders and subjects.
Operational outcomes
One inbox for every channel
Email conversations sit in Live Inbox with your other channels, so your team works from one place.
No asking twice
Customers are not asked again for the name and address their email already carries.
No reply lost to a server hiccup
Replies owed during a short mail server outage go out once the mailbox can deliver again.
How it works
Open Channels → Email
Add the address your customers already write to.
Enter your server settings
Use your mail server's IMAP or POP3 settings for incoming mail and SMTP for sending.
Reply from Live Inbox
The assistant answers in the thread, and your team takes over whenever a conversation needs a person.
Explore connected features
Let the assistant answer your mailbox
Connect the address your customers already write to. Each connected mailbox counts as one channel on your plan.