One inbox for every conversation
Manage web chat, WhatsApp, Instagram DM and email in one shared inbox with AI summaries, ownership, and full handoff context.
What it does
Built for real customer conversations
When AI should not continue alone, your team picks up with the full transcript, tags, customer details, and intent attached. Agents can reply from one workspace instead of switching between messaging tools.
Best fit
High-volume support
Keep inbound conversations organized when customers arrive from multiple channels at the same time.
Sales conversations
Let AI qualify first, then route high-intent prospects to the right person with context.
Team handoff
Move from AI to human help without losing transcript, channel, tags, or customer history.
Key capabilities
Unified multichannel inbox
Web chat, WhatsApp, Instagram DM and email land in a single queue.
Seamless AI to human handoff
Agents inherit the full conversation, tags, and collected details.
Assignment and routing
Route conversations to the right person or team automatically.
Replies and summaries
Canned replies and AI summaries help agents move faster without losing context.
Real-time presence
See what is open, assigned, waiting, and actively being handled.
Channels Centre
A Channels page shows the real status of every channel in one place and lets you repair a connection right where you see the problem.
Alerts when a channel stops
If a channel stops delivering, owners and admins get an email within about ten minutes. Replies owed during the outage are sent once the channel recovers, while the messaging window is still open.
Sources behind each answer
In the inbox, your team can see up to three knowledge sources each answer drew on.
Clearer WhatsApp threads
Sent, Delivered and Read ticks, a plain-words reason when a message fails, and voice notes and documents shown as labelled items instead of being lost.
Ad badge
Conversations that started from a Meta ad carry an Ad badge, with the ad's title on hover.
Search across channels
Search covers phone numbers, social handles, and email senders and subjects.
Export to CSV
Owners and admins can export conversations to CSV.
Operational outcomes
Less channel switching
Agents handle customer messages from one workspace instead of jumping between apps.
Faster first response
AI can answer first, summarize context, and pass only the right threads to humans.
Clear ownership
Assignments, tags, and status make it obvious who is responsible for each conversation.
How it works
Connect your channels
Link web chat, WhatsApp, Instagram DM and your email inbox.
Set routing rules
Decide when AI hands off and which team should receive the thread.
Reply in one place
Your team works every channel from a shared inbox with full context.
Explore connected features
Bring every conversation into one inbox
Start free and test AI handoff, routing, and live replies with your real channels.