Account Settings
Manage your personal account settings, security, and notification preferences.
Profile
Navigate to Dashboard -> Settings -> Account (or click your avatar in the top-right).
- Name -- update your display name
- Email -- your login email (changing email requires re-verification)
- Avatar -- upload a profile picture
- Timezone -- set your local timezone for accurate timestamps and business hours
- Language -- choose your dashboard language (English, German, French, Spanish, Turkish, Italian, Dutch, Polish, Portuguese)
Password
- Change password -- go to Settings -> Account -> Password and enter your current + new password
- Minimum requirements -- at least 8 characters, one uppercase, one lowercase, one number
- Forgot password? -- use the "Forgot Password" link on the login page to receive a reset email
Notification Preferences
Control which notifications you receive at Settings -> Account -> Notifications:
| Notification | In-App | Push | |
|---|---|---|---|
| Handoff request | Yes | Yes | Yes |
| New lead captured | Yes | Yes | No |
| CSAT response | No | Yes | No |
| Weekly analytics digest | Yes | No | No |
| System alerts | Yes | Yes | No |
| Team mentions | Yes | Yes | Yes |
Toggle each notification type on or off based on your preferences.
Deleting Your Account
If you need to delete your account:
- Go to Settings -> Account -> Danger Zone.
- Click Delete Account.
- Confirm by typing your email address.
- All data is permanently deleted after 30 days.
> Warning: Account deletion is irreversible. Export your data before proceeding.
Tips
- Set your timezone correctly to ensure business hours and analytics timestamps are accurate.
- Use the weekly analytics digest to stay informed without checking the dashboard daily.