AI Modes Explained
Conviro offers three built-in AI modes and a Bring Your Own Key (BYOK) option. Each mode trades off speed, accuracy, and cost.
Mode Comparison
| Fast | Balanced | Smart | |
|---|---|---|---|
| Model | Groq LLaMA 3.1 8B | OpenAI GPT-4o-mini | Claude Sonnet / GPT-4o |
| Avg. Response | ~0.5 s | ~1-2 s | ~2-4 s |
| Token Cost | Lowest | Medium | Highest |
| Available From | Free plan | Pro plan | Growth plan |
| Best For | Simple FAQs, high volume | General support, lead capture | Complex/technical, sensitive topics |
How to Change Your AI Mode
- Navigate to Dashboard -> Assistants -> Your Bot.
- Open the AI Configuration panel.
- Select the desired mode from the dropdown.
- Click Save. The change takes effect immediately for new conversations.
> Note: Each chatbot can have its own AI mode. You can run a Fast-mode FAQ bot and a Smart-mode technical support bot simultaneously.
Bring Your Own Key (BYOK)
On the Enterprise plan (or as an add-on), you can supply your own OpenAI, Anthropic, or other provider API key.
- Go to Dashboard -> Settings -> BYOK.
- Enter your API key. It is encrypted at rest with AES-256 and never logged.
- Assign the BYOK key to one or more chatbots.
Benefits of BYOK:
- Full control over model selection and version pinning
- Use your own rate limits and billing relationship with the provider
- No per-message AI cost from Conviro -- only your provider charges apply
Choosing the Right Mode
- Just getting started? Start with Fast. It handles 80 % of simple FAQ scenarios.
- Running customer support? Balanced gives the best cost-to-quality ratio.
- Enterprise or regulated industry? Smart provides the highest accuracy; pair with BYOK for full control.
- High volume (100k+ messages/month)? Consider Fast for tier-1 triage and Smart for escalated conversations using Flow Builder routing.