Billing & Plan Changes

Manage your subscription, payment methods, and invoices from the billing dashboard.

Accessing Billing

Navigate to Dashboard -> Settings -> Billing. Here you can see:

• Your current plan and billing cycle
• Next payment date and amount
• Usage (messages consumed / total)
• Payment method on file
• Invoice history

Upgrading Your Plan

1. Go to Dashboard -> Settings -> Billing.
2. Click Upgrade or Change Plan.
3. Select your new plan.
4. Confirm the change.

What happens:

• The upgrade takes effect immediately.
• You are charged a prorated amount for the remaining days in your current billing cycle.
• New features and higher limits are available right away.

Downgrading Your Plan

1. Go to Dashboard -> Settings -> Billing -> Change Plan.
2. Select the lower plan.
3. Confirm the change.

What happens:

• The downgrade takes effect at the end of your current billing cycle.
• You retain access to higher-plan features until the period ends.
• If you exceed the lower plan's limits (e.g. more chatbots than allowed), you will be prompted to deactivate extras before the downgrade completes.

Cancelling Your Subscription

1. Go to Dashboard -> Settings -> Billing.
2. Click Cancel Subscription.
3. Tell us why (optional feedback).
4. Confirm cancellation.

What happens:

• Your plan remains active until the end of the current billing period.
• After that, your account reverts to the Free plan.
• Your data (chatbots, knowledge base, contacts, conversations) is retained for 30 days.
• After 30 days, data is permanently deleted unless you resubscribe.

Payment Methods

• Credit/debit card -- Visa, Mastercard, American Express
• PayPal -- available in select regions
• All payments are processed securely via Stripe

Update your payment method at Settings -> Billing -> Payment Method -> Update.

Invoices

• Invoices are generated automatically after each payment.
• Download invoices from Settings -> Billing -> Invoice History.
• Invoices include your company name, VAT number (if provided), and are formatted for EU accounting requirements.

Refund Policy

• You can cancel your subscription at any time. Paid-plan access remains active until the end of the current billing period, and the subscription will not renew after that.
• Subscription payments are non-refundable, except where mandatory law requires otherwise or a specific exception is documented in Conviro's published Refund Policy.
• Review the current policy at https://useconviro.com/refund-policy. If you believe a documented exception applies, contact [email protected].

Campaign Codes & Discounts

• Enter a campaign code during checkout or at Settings -> Billing -> Apply Code.
• Active campaigns and seasonal discounts are shown on the pricing page.
• Campaign discounts can be combined with annual billing savings (where applicable).

Tips

• Enable overage billing on Pro/Growth plans if you expect message spikes during campaigns or seasonal peaks.
• Switch to annual billing to save 20 % -- you can switch back to monthly at renewal.
• Keep your payment method up to date to avoid service interruptions.