Branch / Location Problems
When your bot gives the wrong phone number, sends someone to the wrong branch, or repeats old details, the cause is almost always in your Locations config — not the AI. The bot reads this config on every reply and hands out the exact details you saved, so fixing the config fixes the answer.
Where to fix all of this
Dashboard -> Assistants -> [your bot] -> Setup -> Locations tab. After any change, click Save.
Wrong number given
Cause: the phone number stored for that location is wrong or outdated. The bot never invents a number — it returns exactly what you saved, so a wrong answer means a wrong entry.
Fix: open the Locations tab, find the location, correct its Phone (or Email), and click Save. Write phone numbers in full international format (e.g. +90 216 000 00 00).
Sends people to the wrong branch / district not matched
Cause: the bot matches a visitor's neighbourhood against each location's Areas / districts list. If a district is missing from that list, the bot can't route it; if the same district is listed under two locations, the match is ambiguous.
Fix:
- Add the missing neighbourhood to the correct location's Areas / districts (comma-separated).
- Make sure each district appears under only one location. When a district really is served by two locations, the bot is designed to ask the visitor for a finer neighbourhood before naming a branch — that is expected, not a bug.
Two similarly-named branches get confused
Cause: if two locations share the same or overlapping Name, the bot can't tell them apart and treats a match as ambiguous. The panel flags this with a "Duplicate name" warning.
Fix: give each location a distinct Name (e.g. "Kadıköy Branch" vs "Kadıköy Center") and keep their Areas / districts non-overlapping, then click Save.
Updated a branch but the bot still says the old info
Cause: changes only take effect once saved. The bot reads your current Locations config on each reply.
Fix: make your edit and click Save. The update applies immediately to new replies and propagates to every channel — web, WhatsApp, Instagram, and Telegram — since they all read the same config.
> Tip: After saving, open the widget and ask "what is the number for [area]?" to confirm the bot now returns the corrected details.