Configuring Chatbot Business Context & Pricing
Your chatbot's AI uses business context to give accurate, relevant answers. Without proper configuration, the bot gives generic responses and cannot share your actual pricing plans.
Why Business Context Matters
When a visitor asks "How much does it cost?", the AI needs real data to answer. If no pricing info is configured, the bot can only say generic things like "Please contact us for pricing" — which loses potential customers.
Setting Up Business Context
Navigate to Dashboard → Chatbots → [Your Bot] → Settings and fill in:
Company Information
- Company Name — Your business name (appears in bot identity)
- Industry — Select your industry (e.g., SaaS, E-commerce, Healthcare)
- Services Offered — Comma-separated list of what you provide
- Services NOT Offered — What you don't do (bot will politely decline these requests)
Pricing Configuration
- Pricing Info — Your plans with prices and key features. Format: one plan per line
Example:
```
Basic: $19/mo — 500 messages, 1 chatbot, web widget
Pro: $49/mo — 5,000 messages, 3 chatbots, all channels
Enterprise: Custom — unlimited everything, dedicated support
```
- Signup URL — Direct link to your registration or free trial page (e.g.,
https://yoursite.com/signup) - Pricing Page URL — Link to your full pricing comparison page (e.g.,
https://yoursite.com/pricing)
What Happens After Configuration
The AI will:
- List actual plan names and prices when visitors ask about pricing
- Recommend the right plan based on the visitor's needs
- Share your signup URL when they're ready to start
- Only ask for email after sharing value and confirming genuine interest
Example Conversation (Before vs After)
Before (no pricing configured):
> Visitor: "How much does it cost?"
> Bot: "We offer competitive pricing. What's your email so we can share details?"
> ❌ Generic, pushy, loses the visitor
After (pricing configured):
> Visitor: "How much does it cost?"
> Bot: "We have three plans: Basic at $19/mo (500 messages), Pro at $49/mo (5,000 messages, all channels), and Enterprise with custom pricing. What are you looking to use it for? I can recommend the best fit."
> ✅ Specific, helpful, builds trust
Tips
- Keep pricing info concise — key features and prices per line
- Always include your free trial info if you have one
- Update pricing info whenever your plans change
- Test by asking your chatbot "What are your pricing plans?" after saving