Shopify Integration
Connect your Shopify store to Conviro with the Conviro app from the Shopify App Store. Your assistant answers product questions from your catalog and order questions with the live status and tracking, right inside the chat on your store.
Requirements
- A Shopify store
- A Shopify account that is allowed to install apps on that store (the store owner, or staff with app permissions)
Step 1: Install the App
- Install Conviro from the Shopify App Store (or from your Shopify admin).
- Approve the access the app asks for: it only reads customers, orders, products and inventory.
- The app opens inside your Shopify admin right away. There is no separate login and no store address to type.
Step 2: Link a Conviro Workspace
- In the app, under Link a Conviro workspace, click Create free account or I already have a Conviro account.
- A new tab opens on app.conviro.io. Sign up or sign in -- your store is already known, so there is nothing to enter.
- On Connect your Shopify store, click Connect store.
Conviro then creates an assistant for your store (named after the store) and imports your first 250 products. For a bigger catalog, import the rest with Sync products now in Dashboard -> Channels -> Integrations.
One Conviro workspace connects to one Shopify store.
Step 3: Choose a Plan
A workspace linked through the app is billed by Shopify. Click Choose plan in the app to open Shopify's plan page:
| Plan | Monthly price |
|---|---|
| Free | 0 USD |
| Starter | 55 USD |
| Pro | 119 USD |
| Growth | 279 USD |
You can upgrade, downgrade or cancel there at any time; the charges appear on your Shopify bill. If your workspace already pays for a Conviro plan directly when you link the store, that subscription continues as it is.
Step 4: Turn On the Chat Widget
The chat widget is a Shopify theme app extension -- an app embed called Conviro AI Chat. No theme code is edited.
- In the app, click Turn on in theme editor.
- Shopify's theme editor opens with the Conviro AI Chat app embed already switched on.
- Click Save.
The widget now appears on your storefront.
Widget Settings
Set the welcome message, colors, position and language in the app, or in the theme editor under the Conviro AI Chat app embed.
Product Questions
Your assistant answers product questions from the imported catalog. For each active product, Conviro imports:
| Data | Imported |
|---|---|
| Product title & description | Yes |
| Price | Yes |
| Vendor, product type & tags | Yes |
| Availability (in stock / out of stock) | Yes |
| Product page link | Yes |
New products and edits you make in Shopify reach the assistant automatically.
Order Questions
Shoppers can ask about their orders in the chat:
- The assistant asks for the order number and the email address used at checkout.
- Conviro checks that the order number and the email belong to the same order.
- If they match, the assistant replies with the order status and the tracking number and link.
Nothing about an order is shared until both match.
Contacts and Conversations
- New orders create contacts in Dashboard -> Contacts.
- Chat conversations from your store land in Dashboard -> Live Inbox.
Uninstalling
Uninstalling the app removes the store's access token, the storefront settings and the link between the store and your workspace. A plan billed through Shopify ends. Your Conviro workspace itself is kept until you delete it.
Tips
- After the first import, test the chat with a question about a specific product and about a test order.
- If your catalog has more than 250 products, run Sync products now once after connecting.