Use Cases: How Businesses Use Conviro

Conviro adapts to any industry. Here are real-world examples of how businesses use the platform.

1. E-Commerce — Automated Customer Support + Order Tracking

Scenario: An online store receives 500+ daily questions about orders, shipping, and returns.

Setup:

1. Knowledge Base — Upload your FAQ, return policy, and shipping info
2. WooCommerce/Shopify Integration — Connect your store so the bot can look up real-time order status
3. Flow Builder — Create an "Order Status" flow: trigger on keywords like "where is my order" → ask for order number → fetch and display status
4. Human Handoff — If the bot can't resolve, automatically transfer to a live agent

Result: 70-80% of questions resolved by AI. Agents handle only complex issues. Response time drops from hours to seconds.

2. SaaS — Lead Qualification + Free Trial Signup

Scenario: A SaaS company wants its website chatbot to qualify visitors and push them toward a free trial.

Setup:

1. Business Context — In chatbot settings, fill in pricing plans, signup URL, and services offered
2. AI Mode: Balanced — Smart enough to understand product questions, fast enough for real-time chat
3. Pricing in Widget Config — Add your plans to pricingInfo field so the bot shares real prices (not generic answers)
4. Lead Capture — Enable lead capture intent. Bot follows the sales flow: share pricing → ask use case → recommend plan → collect email only after interest
5. Webhook — Send captured leads to your CRM (HubSpot, Salesforce, etc.) via webhook

Result: Bot qualifies leads 24/7, shares accurate pricing, and captures contact info only from genuinely interested visitors. No more "please enter your email" spam.

How to Configure Pricing Info

Go to Dashboard → Chatbots → [Your Bot] → Settings → Business Context and fill in:

• Pricing Info — List your plans with prices and key features (one per line)
• Signup URL — Your registration or free trial page URL
• Pricing Page URL — Full pricing comparison page

The AI will use this information when visitors ask about pricing, plans, or getting started.

3. Healthcare / Clinic — Appointment Booking + FAQ

Scenario: A dental clinic wants to answer common questions (insurance, hours, services) and let patients request appointments.

Setup:

1. Knowledge Base — Add services, accepted insurance, location, business hours
2. Lead Capture — Configure for appointment requests: bot collects name, phone, preferred date
3. Business Hours — Set working hours so after-hours visitors see "We'll get back to you tomorrow at 9 AM"
4. Support Language: Turkish — Set default language for Turkish-speaking patients

Result: Patients get instant answers to FAQ. Appointment requests are captured and forwarded to staff via webhook/email.

4. Real Estate — Property Inquiry + Lead Capture

Scenario: A real estate agency wants the chatbot on their listing pages to capture buyer/renter leads.

Setup:

1. Knowledge Base — Upload property listings, neighborhood guides, pricing ranges
2. User Context — Pass the current listing page URL so the bot knows which property the visitor is viewing
3. Lead Capture — Bot asks budget, preferred location, timeline → captures email + phone
4. Quick Replies — Set up quick reply buttons: "Schedule a viewing", "Get price list", "Talk to an agent"

Result: Every serious buyer is captured as a lead with their requirements. Agents get pre-qualified leads with context.

5. Education — Course Information + Enrollment

Scenario: An online education platform wants to help prospective students find the right course.

Setup:

1. Knowledge Base — Upload course catalog, schedules, pricing, prerequisites
2. Flow Builder — "Course Finder" flow: ask about student's goals → recommend courses → show enrollment link
3. Multi-language — Set support language to "auto" so the bot responds in the student's language
4. Instagram + WhatsApp — Enable these channels for Gen Z students who prefer social messaging

Result: Students find the right course through natural conversation. Enrollment links are shared directly in chat.

6. Restaurant / Food Service — Menu + Reservation

Scenario: A restaurant chain wants to handle menu questions and table reservations via their website.

Setup:

1. Knowledge Base — Upload menu with prices, allergen info, special dietary options
2. Lead Capture — Configure for reservations: collect name, party size, date, time, special requests
3. Quick Replies — "View Menu", "Make a Reservation", "Today's Special"
4. Webhook — Forward reservations to your booking system

Result: Customers browse the menu and book tables without calling. Staff receives structured reservation data.

Getting Started Checklist

For any use case, follow these steps:

1. Create your chatbot at Dashboard → Chatbots → New
2. Add knowledge — Upload documents, paste FAQ, or crawl your website
3. Configure business context — Company name, industry, services, pricing
4. Set up intents — Enable lead capture, human handoff, ticket creation as needed
5. Customize the widget — Colors, position, greeting message, quick replies
6. Test thoroughly — Use the preview to test different scenarios
7. Deploy — Copy the embed code and add it to your website
8. Monitor — Check Analytics dashboard for resolution rate, leads, and CSAT scores