WhatsApp Integration

Connect your WhatsApp Business account to Conviro and let your AI chatbot respond to WhatsApp messages automatically.

Requirements

• Pro plan or above
• A WhatsApp Business API account (via Meta Business Suite)
• A Facebook Business Manager account
• A verified business phone number

Setup Steps

1. Navigate to Dashboard -> Settings -> WhatsApp Setup.
2. Click Connect WhatsApp.
3. Sign in with your Facebook Business Manager credentials.
4. Select your WhatsApp Business account from the list.
5. Choose or verify your phone number.
6. Conviro automatically registers the webhook URL with Meta.
7. Send a test message from your phone to confirm the connection.

Features

Once connected, your WhatsApp channel supports:

• AI-powered auto-replies -- your chatbot responds just like on the web widget
• Knowledge Base (RAG) -- answers are grounded in your uploaded content
• Media sharing -- send and receive images, documents, and files
• Live agent handoff -- seamless transfer to a human agent via Live Inbox
• Quick replies -- button-based responses for guided conversations
• Contact sync -- WhatsApp contacts are automatically added to your CRM

Conversations and the 24-Hour Window

Conviro on WhatsApp is conversational (1:1) customer communication -- customers write to you, and your AI answers:

1. When a customer messages your WhatsApp number, Conviro replies instantly from your knowledge base.
2. WhatsApp allows free-form business replies only within 24 hours of the customer's last message (the customer-service window). Inside that window Conviro handles the whole conversation.
3. If the window has closed, the conversation simply resumes when the customer writes again.

Conviro does not send bulk/broadcast campaigns or business-initiated template blasts. WhatsApp reserves business-initiated messaging for pre-approved template messages, and that campaign-style sending is not part of Conviro.

Limitations

• 24-hour window -- free-form replies are only possible within 24 hours of the customer's last message; Conviro does not initiate template messages outside the window.
• No bulk messaging -- Conviro is not a mass-campaign tool: bulk/broadcast sending, customer-list blasts, and template campaigns are not offered.
• Media size limits -- images up to 5 MB, documents up to 100 MB (Meta limits).
• No group chats -- only 1:1 conversations are supported.

Tips

• Set up a Flow Builder automation to greet WhatsApp users differently than web visitors.
• Monitor WhatsApp conversations separately in Live Inbox using the channel filter.