Lever een AI-supportagent in 5 minuten
Een REST API en webhooks voor het oplossen van tickets, leads vastleggen en doorverbinden naar mensen — ondersteund door je eigen knowledge base, zonder zelf de orchestratie te bouwen.
- Basis-URL
- api.conviro.io/v1
- Auth
- Bearer token
- Antwoord
- JSON · p50 ~450ms
$ curl -s api.conviro.io/v1/api/sessions/sess_3f2a/messages \
-H "Authorization: Bearer cvr_live_***" \
-d '{"content":"How do I return an order?"}'
# 201 Created — the AI reply follows via the message.new webhook
{
"messageId": "6d1f0c6e-3b7a-...",
"role": "system",
"content": "Message received. Preparing a response...",
"status": "queued"
}Snelstart
Je eerste succesvolle verzoek
Drie stappen. Plak-en-klaar. Je ziet binnen zestig seconden een echt AI-antwoord — of sla de signup over en probeer het nu vanuit je terminal.
Probeer zonder API-sleutel — nu meteen
5 req/min per IPcurl -X POST https://conviro.io/api/developers/demo \
-H "Content-Type: application/json" \
-d '{"content": "I want to return my last order"}'- 1
Maak een API-sleutel
Ga naar Instellingen → API-sleutels en maak een sleutel met de
API-sleutel ophalenchat:writescope. Het wordt eenmalig getoond — bewaar het in je secret manager. - 2
Stuur een bericht
POST naar /sessions/:id/messages met een Bearer token. Gebruik je bestaande session id of maak er eerst een met POST /sessions.
- 3
Behandel het antwoord
Je krijgt
messageIden de status „queued”. Het AI-antwoord wordt asynchroon gemaakt — abonneer u op de webhook message.new of lees de sessie met GET /sessions/:id.
curl -X POST https://api.conviro.io/v1/api/sessions/SESSION_ID/messages \
-H "Authorization: Bearer cvr_live_YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{"content": "Can I return an item I bought yesterday?"}'Antwoord
{
"messageId": "6d1f0c6e-3b7a-4f0e-9a52-8c1e2d4b7a90",
"role": "system",
"content": "Message received. Preparing a response...",
"createdAt": "2026-04-14T10:22:03.412Z",
"status": "queued"
}Playground
Try it right now — no signup
Real HTTP requests to a rate-limited demo endpoint that returns scripted replies — no AI model is called, and the delay is artificial. The authenticated API answers asynchronously (see the quick start below).
Demo-agent
POST /api/developers/demo
Gesimuleerde demo — vooraf geschreven antwoorden en kunstmatige vertraging; er wordt geen AI-model aangeroepen. De echte API antwoordt asynchroon.
Hoi 👋 Ik ben een live demo. Probeer een preset, klik op een use-case hierboven of typ je eigen tekst.
Wat de API teruggaf
{
"intent": "greeting",
"confidence": 1,
"model": "scripted-demo",
"message": {
"role": "assistant",
"content": "Hoi 👋 Ik ben een live demo. Probeer een preset, klik op een use-case hierboven of typ je eigen tekst."
}
}Het demo-endpoint heeft een rate limit van 5 req/min per IP. Een echte API-sleutel krijgt standaard 60 rpm (configureerbaar).
Use cases
Wat teams daadwerkelijk bouwen
Klik op een kaart om hem live in de playground uit te voeren — je ziet het echte API-antwoord binnen een seconde.
Referentie
API-oppervlak
De endpoints die je het meest zult gebruiken. Basis-URL: https://api.conviro.io/v1/api
| Methode | Pad | Vereiste scope | Beschrijving |
|---|---|---|---|
| POST | /sessions | chat:write | Create a new chat session |
| GET | /sessions | chat:read | List sessions for incremental reconciliation (keyset cursor, metadata only — no transcripts) |
| GET | /sessions/:id/messages | chat:read | Paginated message history for a session (oldest first, keyset cursor) |
| GET | /sessions/:id | chat:read | Get session with last 50 messages |
| POST | /sessions/:id/messages | chat:write | Send a message and get AI response |
| POST | /sessions/:id/identify | chat:write | Identify the visitor in a session from your backend — no frontend change needed |
| POST | /knowledge | kb:write | Add a knowledge base item |
| DELETE | /knowledge/:id | kb:write | Delete a knowledge base item |
| GET | /analytics/summary | analytics:read | Get analytics summary |
| GET | /contacts | contacts:read | List contacts with pagination and filters |
| GET | /contacts/:id | contacts:read | Get single contact with stats |
| POST | /contacts | contacts:write | Create or find contact by email |
| PATCH | /contacts/:id | contacts:write | Update contact fields |
| GET | /lead-forms | chat:read or magento:module | List active lead forms |
| GET | /appointments/slots | appointments:read | Open booking slots for a chatbot (optionally one local date / service) |
| POST | /appointments | appointments:write | Book an appointment directly (trusted backend — no OTP) |
| GET | /appointments | appointments:read | List appointments (newest first) |
| DELETE | /appointments/:id | appointments:write | Cancel an appointment (also removes the calendar event) |
| GET | /webhooks | webhooks:write | List webhook subscriptions |
| POST | /webhooks | webhooks:write | Subscribe to an event (creates a webhook subscription) |
| DELETE | /webhooks/:id | webhooks:write | Unsubscribe (deletes a webhook subscription) |
| POST | /consent/whatsapp | consent:write | Record a WhatsApp marketing opt-in collected on your checkout or form, with the text shown |
chat:readRead sessions and their messages, and list lead forms.chat:writeCreate sessions, send messages, identify visitors.kb:readRead knowledge base items. Minted, but required by no public operation today.kb:writeCreate and delete knowledge base items, and drive the e-commerce sync endpoints.analytics:readRead the workspace analytics summary.webhooks:writeManage webhook subscriptions. Note this is required to LIST them as well as to change them — there is no webhooks:read scope, so a read-only integration still needs the write scope here.contacts:readRead CRM contacts. Returns PII.contacts:writeCreate and update CRM contacts — the records human agents work from.leads:writeCreate a lead: drop a new inbound record at the top of the funnel. Deliberately narrower than contacts:write, so an automation posting form fills does not also get the power to rewrite existing people. Minted, but required by no public operation today.appointments:readRead open slots and booked appointments.appointments:writeBook and cancel appointments.consent:writeRecord a WhatsApp marketing opt-in. Its own scope rather than riding on leads or contacts: a key that can post form fills should not also be able to assert that a person agreed to campaigns.magento:moduleWhat the Conviro Magento module (1.4.0+) needs and nothing more: it registers its store, delivers the store event outbox, reads the admin stats cards and lists lead forms. It reads no conversation and writes no knowledge-base item through the public API. The module's browser-mediated connect mints a key with only this scope, limited to the chosen assistant.SDKs
Bibliotheken & clients
We brengen officiële SDKs in fasen uit. De REST API is klein, stabiel en makkelijk te wrappen — je hoeft niet te wachten.
Node.js / TypeScript
Officieel · binnenkort// @conviro/sdk — in private beta. The REST API
// already works great with fetch/axios today.PHP
Officieel · binnenkort// composer require conviro/sdk — in private beta.
// Use the cURL example below in the meantime.Python
Community# No official SDK yet — the REST API is small enough
# that plain `requests` or `httpx` works well.Go, Ruby, C#
Gebruik de REST API direct// No SDK — any HTTP client works. The auth header
// is the only thing you need.Fouten
Voorspelbare foutformaten
Elke niet-2xx-respons gebruikt dezelfde JSON-envelope. Voeg requestId toe wanneer je contact opneemt met support.
| Status | Naam | Wanneer het gebeurt |
|---|---|---|
| 400 | Bad Request | The request was rejected by the handler. `message` is a single string. A 4xx may additionally carry `error`, `code`, `reason` or `state`: a machine-readable name, always one identifier (lower_snake or UPPER_SNAKE). Branch on that name when it is present, never on `message`; most errors carry none. |
| 400 | Bad Request (validation) | Body validation failed. Same status and same keys as bad_request, but `message` is an ARRAY of strings, one per failed constraint. Parse it as `string | string[]` or the most common 400 in the API will crash your error handler. Unknown fields also land here: the global pipe runs with forbidNonWhitelisted, so an undeclared field is a 400 rather than being ignored — except on the two contacts endpoints that bind no DTO class, where unknown fields pass through silently. |
| 401 | Unauthorized | Missing or malformed Authorization header, or an invalid, revoked or expired key. Never retry: the credential will not become valid. |
| 403 | Forbidden | The key is valid but lacks the scope, or is restricted to assistants that do not include the one referenced. Scopes are evaluated with OR: holding ANY of the listed scopes is enough. Fix the key, do not retry. |
| 404 | Not Found | No such resource in your workspace. A resource that exists in another tenant is a 404 here, not a 403 — the tenant filter is applied before the lookup, so cross-tenant ids are indistinguishable from absent ones. That is deliberate. |
| 429 | Too Many Requests | Per-key rate limit exceeded. THIS BODY IS DIFFERENT: it carries `retryAfter` and NO `timestamp`, because the guard writes it directly to the response and never reaches the global filter. A `Retry-After: 60` header is set. The separate plan-level limiter produces a 429 with a different message and no `retryAfter`. Retry after the header says, with backoff. |
| 500 | Server Error | Something failed on our side. The message is always this fixed string — internal detail is logged, never returned. Retry with exponential backoff. |
Responsbody
{
"statusCode": 401,
"error": "Unauthorized",
"message": "API key is missing or invalid.",
"requestId": "req_1H8z...",
"docsUrl": "https://conviro.io/developers#errors"
}Bij 429, respecteer de Retry-After -header. Bij 5xx opnieuw proberen met exponentiële backoff tot drie pogingen.
Webhooks
Realtime events, geverifieerd
We tekenen elke aflevering met HMAC-SHA256. Mislukte afleveringen worden drie keer geprobeerd met exponentiële backoff. Een circuit breaker zet herhaaldelijk falende endpoints 60s in quarantaine.
Events
message.newA message was added to a session, by the visitor or by the assistant.session.startedA new conversation session was created.session.closedA session was closed.session.escalatedA session was escalated to a human.handoff.requestedA visitor asked for a human agent.lead.capturedA lead was captured from a conversation.lead.createdA lead record was created outside a chat — from an ad integration, a lead form, or an e-commerce order.lead_form.submittedA lead form was submitted.csat.submittedA CSAT rating was submitted.csat.receivedThe same rating as csat.ai.failedThe assistant could not produce an answer.ticket.createdA support ticket was opened.ticket.resolvedA support ticket was resolved.contact.createdA CRM contact was created.contact.updatedA CRM contact was updated.contact.mergedTwo CRM contacts were merged.contact.deletedA CRM contact was deleted.appointment.bookedAn appointment was booked. Not listed in the dashboard event picker — subscribe with "*" or by name.appointment.cancelledAn appointment was cancelled. Not listed in the dashboard event picker — subscribe with "*" or by name.lead.hotA lead crossed the hot-lead threshold. Not listed in the dashboard event picker — subscribe with "*" or by name.lead.updatedA lead record was corrected after capture. Not listed in the dashboard event picker — subscribe with "*" or by name.
Payload
{
"event": "session.closed",
"timestamp": "2026-04-14T10:22:03.412Z",
"data": {
"sessionId": "sess_3f2a...",
"chatbotId": "bot_123"
}
}Verifieer de signature
// Node.js (Express) — verify a Conviro webhook
import crypto from 'crypto';
// The RAW body is required. express.json() parses and discards it, and
// JSON.stringify(req.body) does NOT reproduce the signed bytes — key
// order and whitespace both change the digest.
app.post('/conviro/webhook',
express.raw({ type: 'application/json', limit: '1mb' }),
(req, res) => {
if (!verify(req.body, req.header('X-Webhook-Signature'))) {
return res.status(401).end();
}
res.status(200).end(); // acknowledge within 10s
void handle(JSON.parse(req.body.toString('utf8')));
});
const TOLERANCE_SECONDS = 300;
function verify(rawBody, header) {
if (!header) return false;
// Header format: t=<unix_seconds>,v1=<hex_digest>
const parts = new Map(header.split(',').map((p) => {
const i = p.indexOf('=');
return [p.slice(0, i).trim(), p.slice(i + 1).trim()];
}));
const timestamp = parts.get('t');
const signature = parts.get('v1');
if (!timestamp || !signature) return false;
// Replay window: without it, a captured payload is valid forever.
const age = Math.abs(Math.floor(Date.now() / 1000) - Number(timestamp));
if (!Number.isFinite(age) || age > TOLERANCE_SECONDS) return false;
// The digest covers "<timestamp>.<rawBody>" — NOT the body on its own.
const expected = crypto
.createHmac('sha256', process.env.CONVIRO_WEBHOOK_SECRET)
.update(timestamp + '.')
.update(rawBody)
.digest('hex');
const a = Buffer.from(signature, 'utf8');
const b = Buffer.from(expected, 'utf8');
// timingSafeEqual throws on a length mismatch, so check length first.
return a.length === b.length && crypto.timingSafeEqual(a, b);
}Hoe het werkt
Eén API-call, een complete pipeline
Jij post een bericht — wij regelen classificatie, retrieval, generatie en routing. Je krijgt één antwoord met alles wat je nodig hebt om te beslissen wat er gebeurt.
Bezoeker
Stuurt een bericht
Classificeren
Intent + confidence
Kennis
Ophalen uit je KB
Genereren
Antwoord + voorgestelde acties
Escaleren (misschien)
Lage confidence → mens
- Typische latentie
- ~450ms p50
- Rate limit
- 60 rpm per sleutel · configureerbaar
- Retry-safe
- Idempotente retries · webhook back-off
Wanneer je klaar bent
Je eerste API-call is 60 seconden weg
Maak een API-sleutel, kopieer het snelstart-snippet, zie een echt antwoord. De gratis tier bevat genoeg calls om te bouwen en testen.