What this workflow does
Asks for a 1-5 CSAT rating after the customer signals resolution, routes low scores to a manager review.
Back to templates
FeedbackIntermediate8 nodes
CSAT Survey After Resolution
Collect customer satisfaction scores after support interactions. Routes low scores to manager.
Use this templateRead-only preview
When to use it
You want a lightweight satisfaction score on every "thanks, that solved it" moment.
What triggers it
Resolution Signal
Information it collects
csatScore, feedbackComment
Actions it performs
Ask Rating · Thank Happy Customer · Ask Why Low · Escalate Low Score · Alert Team
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Resolution Signal
keyword match
Next step: Ask Rating
Action
Ask Rating
static message
Next step: Save Rating
Memory
Save Rating
set variable
Next step: Good Score?
Condition
Good Score?
if else
Next step: Thank Happy Customer · Ask Why Low
Action
Thank Happy Customer
static message
Action
Ask Why Low
collect input
Next step: Escalate Low Score
Action
Escalate Low Score
create ticket
Next step: Alert Team
Integration
Alert Team
slack notify
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
Create a new draft from this template
Sign in, review the selected chatbot and prerequisites, then confirm Create draft. Nothing is activated automatically.