Deflect tickets, keep customers happy
Conviro resolves repetitive questions from your knowledge base across web chat, WhatsApp and Instagram DM, and escalates to a human with full context when it matters.
Who it’s for
Support and customer-experience teams that face high volumes of repetitive questions and want to lower first-response time without growing headcount.
Conversations Conviro automates
- How-to and troubleshooting questions answered from your docs
- Account, billing and policy questions
- Status and incident updates
- Multi-channel conversations unified in one inbox
What the AI helps with
- Answers from a RAG knowledge base trained on your documentation
- Triages and tags conversations before a human sees them
- Drafts replies and summarizes long threads for agents
- Works 24/7 across time zones and languages
When a human steps in
When the AI is unsure, the customer asks for a person, or sentiment drops, the conversation is handed to a human agent in the live inbox — with the transcript, tags and collected details ready.
Integrations & automation flows
Business KPIs that improve
First-response time
Instant answers mean customers never wait in a queue.
Ticket deflection
Repetitive questions resolve without an agent.
CSAT
Humans pick up pre-triaged conversations with full context.
Agent capacity
Teams focus on complex, high-value cases.
Explore other solutions
See Conviro on your own data
Start free in minutes, or book a demo and we’ll walk you through your use case.