What this workflow does
Generic returns / exchange flow with reason routing — damaged items get fast-tracked.
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E-commerceIntermediate9 nodes
Returns & Exchange Handler
Guide customers through the return/exchange process. Collect order details, check eligibility, and create a return ticket or connect to agent.
Use this templateRead-only preview
When to use it
Returns flow that doesn't depend on a specific e-commerce platform.
What triggers it
Return/Exchange Trigger
Information it collects
order_number, reason
Actions it performs
Start Return Process · Order Number · Return Reason · Request Photo · Create Return Ticket · Normal Return · Anything Else
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Return/Exchange Trigger
keyword match
Next step: Start Return Process
Action
Start Return Process
static message
Next step: Order Number
Action
Order Number
collect input
Next step: Return Reason
Action
Return Reason
collect input
Next step: Damaged Item?
Condition
Damaged Item?
if else
Next step: Request Photo · Normal Return
Action
Request Photo
static message
Next step: Create Return Ticket
Action
Normal Return
static message
Next step: Create Return Ticket
Action
Create Return Ticket
create ticket
Next step: Anything Else
Action
Anything Else
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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