What this workflow does
On escalation phrases ("speak to manager", "lawyer"), creates an urgent ticket and pings Slack.
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InternalBeginner5 nodes
Escalation Notifier
When a conversation is escalated to human, notify the team via Slack/webhook and create a ticket.
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When to use it
You want immediate visibility on any conversation where the user asks for management.
What triggers it
Escalation Words
Information it collects
Review the highlighted configuration fields in Flow Builder before testing or activation.
Actions it performs
Create Urgent Ticket · Slack Alert · Transfer to Manager
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Escalation Words
keyword match
Next step: Create Urgent Ticket
Action
Create Urgent Ticket
create ticket
Next step: Slack Alert
Integration
Slack Alert
slack notify
Next step: Transfer to Manager
Action
Transfer to Manager
human handoff
Next step: Flag Session
Memory
Flag Session
update session
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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