What this workflow does
Recognises common questions (shipping, returns, hours) and answers them with prepared text without paying for AI.
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SupportBeginner8 nodes
FAQ Auto-Answer
Detect common questions and provide instant answers without AI costs. Falls back to AI for unknown questions.
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When to use it
You have a small set of repeat questions and want to cut AI cost for them.
What triggers it
User Question
Information it collects
Review the highlighted configuration fields in Flow Builder before testing or activation.
Actions it performs
Shipping Answer · Returns Answer · Hours Answer · AI Fallback
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
User Question
user message
Next step: Shipping?
Condition
Shipping?
contains
Next step: Shipping Answer · Returns?
Action
Shipping Answer
static message
Condition
Returns?
contains
Next step: Returns Answer · Hours?
Action
Returns Answer
static message
Condition
Hours?
contains
Next step: Hours Answer · AI Fallback
Action
Hours Answer
static message
Action
AI Fallback
ai reply
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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