What this workflow does
AI answers FAQ-style questions, then checks if the answer helped.
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SupportBeginner5 nodes
FAQ Auto-Routing
Detect common FAQ keywords, answer via AI from knowledge base, and follow up with a satisfaction check.
Use this templateRead-only preview
When to use it
Cheaper than smart-support-triage; ideal for a content-rich knowledge base.
What triggers it
FAQ Trigger
Information it collects
Review the highlighted configuration fields in Flow Builder before testing or activation.
Actions it performs
AI KB Answer · Satisfaction Check · Happy Ending
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
FAQ Trigger
keyword match
Next step: AI KB Answer
Action
AI KB Answer
ai reply
Next step: Satisfaction Check
Action
Satisfaction Check
static message
Next step: Satisfied?
Condition
Satisfied?
if else
Next step: Happy Ending
Action
Happy Ending
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
Create a new draft from this template
Sign in, review the selected chatbot and prerequisites, then confirm Create draft. Nothing is activated automatically.