What this workflow does
Routes Instagram DM support issues to the right team during hours, opens a ticket if offline.
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SupportIntermediate8 nodes
Instagram DM → Support Routing
Route Instagram DM support requests to the appropriate team during business hours. Create ticket with context if offline.
Use this templateRead-only preview
When to use it
You handle support on Instagram and need different behavior in vs. out of hours.
What triggers it
Support Intent (IG)
Information it collects
issue
Actions it performs
Acknowledge · Issue Details · Connect to Agent · After Hours · Create IG Ticket · Notify Support Channel
Systems it requires
instagram channel
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Support Intent (IG)
intent detect
Next step: Acknowledge
Action
Acknowledge
static message
Next step: Issue Details
Action
Issue Details
collect input
Next step: Business Hours?
Condition
Business Hours?
if else
Next step: Connect to Agent · After Hours
Action
Connect to Agent
human handoff
Next step: Notify Support Channel
Action
After Hours
static message
Next step: Create IG Ticket
Integration
Notify Support Channel
webhook send
Action
Create IG Ticket
create ticket
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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