What this workflow does
Routes "talk to human" requests to a live agent inside business hours, otherwise creates a callback ticket.
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SupportIntermediate7 nodes
Live Support Routing
Route users requesting human support based on business hours. Handoff during hours, capture email and create ticket outside hours.
Use this templateRead-only preview
When to use it
Your team only operates within set hours and you want graceful offline handling.
What triggers it
Human Request Trigger
Information it collects
Actions it performs
Transfer to Agent · Outside Hours Notice · Capture Email · Create Offline Ticket · Ticket Confirmation
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Human Request Trigger
keyword match
Next step: Business Hours?
Condition
Business Hours?
if else
Next step: Transfer to Agent · Outside Hours Notice
Action
Transfer to Agent
human handoff
Action
Outside Hours Notice
static message
Next step: Capture Email
Action
Capture Email
collect input
Next step: Create Offline Ticket
Action
Create Offline Ticket
create ticket
Next step: Ticket Confirmation
Action
Ticket Confirmation
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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