What this workflow does
Magento cancellation flow using state-based eligibility (pending / holded / new).
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MagentoIntermediate14 nodes
Magento Cancel & Refund
Handle order cancellations for Magento stores. Check order state, determine eligibility, create a ticket.
Use this templateRead-only preview
When to use it
Magento store wanting self-serve cancel for pre-shipment orders.
What triggers it
Cancel Intent
Information it collects
orderNumber
Actions it performs
Ask Order # · Verify Email · Verify Order + Email · Cancel Ticket · Confirm Request · Not Cancellable · Not Found / Not Verified · Forward to Support · Connect to Support
Systems it requires
Magento, magento
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Cancel Intent
keyword match
Next step: Ask Order #
Action
Ask Order #
collect input
Next step: Extract Order #
Memory
Extract Order #
extract from message
Next step: Verify Email
Action
Verify Email
collect input
Next step: Extract Email
Memory
Extract Email
extract from message
Next step: Verify Order + Email
Integration
Verify Order + Email
magento order
Next step: Verified?
Condition
Verified?
if else
Next step: Cancellable? · Not Found / Not Verified
Action
Not Found / Not Verified
ai reply
Condition
Cancellable?
if else
Next step: Cancel Ticket · Not Cancellable
Action
Cancel Ticket
create ticket
Next step: Confirm Request
Action
Not Cancellable
static message
Next step: Forward to Support
Action
Confirm Request
static message
Action
Forward to Support
create ticket
Next step: Connect to Support
Action
Connect to Support
human handoff
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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