What this workflow does
Full Magento returns flow with policy-based eligibility and ticket creation.
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MagentoAdvanced14 nodes
Magento Returns & Exchanges
Full return/exchange flow for Magento orders with eligibility check, reason collection, and ticket creation.
Use this templateRead-only preview
When to use it
Magento store handling returns manually (no RMA module).
What triggers it
Return Intent
Information it collects
orderNumber, returnReason
Actions it performs
Ask Order # · Verify Email · Verify Order + Email · Check Eligibility · Get Reason · Return Ticket · Confirmation · Not Found / Not Verified · Handoff
Systems it requires
Magento, magento
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Return Intent
keyword match
Next step: Ask Order #
Action
Ask Order #
collect input
Next step: Extract Order #
Memory
Extract Order #
extract from message
Next step: Verify Email
Action
Verify Email
collect input
Next step: Extract Email
Memory
Extract Email
extract from message
Next step: Verify Order + Email
Integration
Verify Order + Email
magento order
Next step: Verified?
Condition
Verified?
if else
Next step: Check Eligibility · Not Found / Not Verified
Action
Not Found / Not Verified
ai reply
Next step: Handoff
Action
Check Eligibility
ai reply
Next step: Get Reason
Action
Handoff
human handoff
Action
Get Reason
collect input
Next step: Save Reason
Memory
Save Reason
set variable
Next step: Return Ticket
Action
Return Ticket
create ticket
Next step: Confirmation
Action
Confirmation
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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