What this workflow does
NPS (0-10) survey after resolution; detractors get a recovery ticket.
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FeedbackBeginner7 nodes
NPS Survey (Net Promoter Score)
Run an NPS survey after conversation resolution. Collect 0-10 score, feedback, and route detractors to support for recovery.
Use this templateRead-only preview
When to use it
You track NPS as a primary success metric.
What triggers it
Post-Resolution Trigger
Information it collects
nps_score, improvement_feedback
Actions it performs
NPS Question · Collect Score · Detractor Follow-up · Recovery Ticket · Promoter Thanks
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Post-Resolution Trigger
keyword match
Next step: NPS Question
Action
NPS Question
static message
Next step: Collect Score
Action
Collect Score
collect input
Next step: Detractor?
Condition
Detractor?
if else
Next step: Detractor Follow-up · Promoter Thanks
Action
Detractor Follow-up
collect input
Next step: Recovery Ticket
Action
Promoter Thanks
static message
Action
Recovery Ticket
create ticket
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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