What this workflow does
Handles cancellation requests via WooCommerce — verifies eligibility, confirms or escalates.
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E-commerceAdvanced13 nodes
Order Cancellation Flow
Handle order cancellation requests: verify order, check cancellation window (48h), process or deny.
Use this templateRead-only preview
When to use it
WooCommerce shop and you want a self-serve cancellation flow.
What triggers it
Cancel Intent
Information it collects
orderNumber
Actions it performs
Ask Order # · Verify Email · Verify Order + Email · Confirm Cancel · Create Cancel Ticket · Not Cancellable · Escalate · Not Found / Not Verified
Systems it requires
woocommerce
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Cancel Intent
keyword match
Next step: Ask Order #
Action
Ask Order #
collect input
Next step: Extract Order #
Memory
Extract Order #
extract from message
Next step: Verify Email
Action
Verify Email
collect input
Next step: Extract Email
Memory
Extract Email
extract from message
Next step: Verify Order + Email
Integration
Verify Order + Email
woocommerce order
Next step: Verified?
Condition
Verified?
if else
Next step: Cancellable? (Processing) · Not Found / Not Verified
Condition
Cancellable? (Processing)
if else
Next step: Confirm Cancel · Not Cancellable
Action
Not Found / Not Verified
ai reply
Next step: Escalate
Action
Confirm Cancel
static message
Next step: Create Cancel Ticket
Action
Not Cancellable
static message
Next step: Escalate
Action
Create Cancel Ticket
create ticket
Action
Escalate
human handoff
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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