What this workflow does
Looks up an order by number via your custom API and tells the customer status + tracking.
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E-commerceIntermediate9 nodes
E-commerce Order Tracking
Let customers check their order status by providing an order number. Queries an external API and replies with AI or offers a ticket.
Use this templateRead-only preview
When to use it
You use a custom order system (not WooCommerce / Shopify / Magento) but expose an HTTP endpoint.
What triggers it
Order Query Trigger
Information it collects
order_id
Actions it performs
Ask Order Number · Verify Email · Lookup Order via API · AI Order Summary · Offer Ticket
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Order Query Trigger
keyword match
Next step: Ask Order Number
Action
Ask Order Number
static message
Next step: Capture Order ID
Memory
Capture Order ID
set variable
Next step: Verify Email
Action
Verify Email
collect input
Next step: Extract Email
Memory
Extract Email
extract from message
Next step: Lookup Order via API
Action
Lookup Order via API
http request
Next step: Order Found?
Condition
Order Found?
if else
Next step: AI Order Summary · Offer Ticket
Action
AI Order Summary
ai reply
Action
Offer Ticket
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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