What this workflow does
Walks the customer through a refund / return: order number, reason, email, then creates a ticket.
Back to templates
E-commerceIntermediate7 nodes
Return Request
Handle refund and return requests by collecting order details, reason, and creating a high-priority support ticket.
Use this templateRead-only preview
When to use it
You handle returns manually (no auto-RMA) and want a high-quality structured ticket each time.
What triggers it
Refund Trigger
Information it collects
order_id, reason, email
Actions it performs
Ask Order # · Ask Reason · Ask Email · Capture Refund Info · Create High Priority Ticket · Confirmation
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Refund Trigger
keyword match
Next step: Ask Order #
Action
Ask Order #
collect input
Next step: Ask Reason
Action
Ask Reason
collect input
Next step: Ask Email
Action
Ask Email
collect input
Next step: Capture Refund Info
Integration
Capture Refund Info
capture lead
Next step: Create High Priority Ticket
Action
Create High Priority Ticket
create ticket
Next step: Confirmation
Action
Confirmation
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
Create a new draft from this template
Sign in, review the selected chatbot and prerequisites, then confirm Create draft. Nothing is activated automatically.