What this workflow does
Shopify cancellation flow that uses fulfillment status (not financial status) to decide eligibility.
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ShopifyIntermediate14 nodes
Shopify Cancel & Refund
Handle cancellation and refund requests for Shopify orders. Verify fulfillment status and route accordingly.
Use this templateRead-only preview
When to use it
Shopify shop where pre-fulfillment cancellations should be handled automatically.
What triggers it
Cancel Intent
Information it collects
orderNumber
Actions it performs
Ask Order # · Verify Email · Verify Order + Email · Confirm Cancel · Cancel Ticket · Already Fulfilled · Manual Review Ticket · Handoff · Not Found / Not Verified
Systems it requires
Shopify, shopify
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Cancel Intent
keyword match
Next step: Ask Order #
Action
Ask Order #
collect input
Next step: Extract Order #
Memory
Extract Order #
extract from message
Next step: Verify Email
Action
Verify Email
collect input
Next step: Extract Email
Memory
Extract Email
extract from message
Next step: Verify Order + Email
Integration
Verify Order + Email
shopify order
Next step: Verified?
Condition
Verified?
if else
Next step: Not Yet Fulfilled? · Not Found / Not Verified
Condition
Not Yet Fulfilled?
if else
Next step: Confirm Cancel · Already Fulfilled
Action
Not Found / Not Verified
ai reply
Action
Confirm Cancel
static message
Next step: Cancel Ticket
Action
Already Fulfilled
static message
Next step: Manual Review Ticket
Action
Cancel Ticket
create ticket
Action
Manual Review Ticket
create ticket
Next step: Handoff
Action
Handoff
human handoff
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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