What this workflow does
Full Shopify returns flow with eligibility check, email verification, reason capture, ticket.
Back to templates
ShopifyAdvanced14 nodes
Shopify Returns & Exchanges
Full return/exchange flow for Shopify orders with eligibility check, reason collection, email verification, and ticket creation.
Use this templateRead-only preview
When to use it
Shopify shop handling returns manually.
What triggers it
Return Intent
Information it collects
orderNumber, verifyEmail, returnReason
Actions it performs
Ask Order # · Ask Email · Shopify Lookup · Check Eligibility · Get Reason · Return Ticket · Confirmation · Not Found / Not Verified · Handoff
Systems it requires
Shopify, shopify
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Return Intent
keyword match
Next step: Ask Order #
Action
Ask Order #
collect input
Next step: Extract Order #
Memory
Extract Order #
extract from message
Next step: Ask Email
Action
Ask Email
collect input
Next step: Extract Email
Memory
Extract Email
extract from message
Next step: Shopify Lookup
Integration
Shopify Lookup
shopify order
Next step: Order Found?
Condition
Order Found?
if else
Next step: Check Eligibility · Not Found / Not Verified
Action
Check Eligibility
ai reply
Next step: Get Reason
Action
Not Found / Not Verified
ai reply
Next step: Handoff
Action
Get Reason
collect input
Next step: Save Reason
Action
Handoff
human handoff
Memory
Save Reason
set variable
Next step: Return Ticket
Action
Return Ticket
create ticket
Next step: Confirmation
Action
Confirmation
ai reply
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
Create a new draft from this template
Sign in, review the selected chatbot and prerequisites, then confirm Create draft. Nothing is activated automatically.