What this workflow does
Detects urgent issues, attempts AI resolution, escalates to a human if the AI fails.
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SupportAdvanced9 nodes
Smart Support Triage
Classify incoming requests, attempt AI resolution, and escalate complex issues to human agents.
Use this templateRead-only preview
When to use it
You want your bot to handle easy support tickets while real urgencies (outages, complaints) reach a person fast.
What triggers it
Any Message
Information it collects
Review the highlighted configuration fields in Flow Builder before testing or activation.
Actions it performs
Urgent Ticket · Immediate Handoff · AI Tries to Help · Create Ticket · Escalate · Happy Path
Systems it requires
No external commerce platform is required.
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Any Message
user message
Next step: Urgent Keywords?
Condition
Urgent Keywords?
contains
Next step: Urgent Ticket · AI Tries to Help
Action
Urgent Ticket
create ticket
Next step: Immediate Handoff
Action
AI Tries to Help
ai reply
Next step: Still Need Help?
Action
Immediate Handoff
human handoff
Condition
Still Need Help?
contains
Next step: Create Ticket · Happy Path
Action
Create Ticket
create ticket
Next step: Escalate
Action
Happy Path
static message
Action
Escalate
human handoff
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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Sign in, review the selected chatbot and prerequisites, then confirm Create draft. Nothing is activated automatically.