What this workflow does
Collects technical issue details + repro steps, routes to technical support team, creates a ticket if offline.
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SupportIntermediate10 nodes
Technical Support → Team Handoff
When a technical issue is detected, collect details, check business hours, and route to the technical support team. Create ticket if offline.
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When to use it
You want technical issues triaged with bug-report-quality detail before reaching the engineer queue.
What triggers it
Support Intent
Information it collects
issue_description, steps, email
Actions it performs
Acknowledge Issue · Describe Issue · Steps to Reproduce · Transfer to Tech Team · Create Support Ticket · Offline Notice · Collect Email · Create Offline Ticket
Systems it requires
No external commerce platform is required.
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Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Support Intent
intent detect
Next step: Acknowledge Issue
Action
Acknowledge Issue
static message
Next step: Describe Issue
Action
Describe Issue
collect input
Next step: Steps to Reproduce
Action
Steps to Reproduce
collect input
Next step: Business Hours?
Condition
Business Hours?
if else
Next step: Transfer to Tech Team · Offline Notice
Action
Transfer to Tech Team
human handoff
Next step: Create Support Ticket
Action
Offline Notice
static message
Next step: Collect Email
Action
Create Support Ticket
create ticket
Action
Collect Email
collect input
Next step: Create Offline Ticket
Action
Create Offline Ticket
create ticket
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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