What this workflow does
Answers the buttons on a WhatsApp appointment reminder: thanks customers who confirm, collects a preferred time and passes it to your team, and passes cancellations to your team.
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WhatsAppBeginner11 nodes
WhatsApp Appointment Reminder Replies
Answer the quick-reply buttons of a WhatsApp appointment reminder you sent: thank customers who confirm, ask those who need another time which time suits them and pass it to your team, and open a ticket for cancellations and hand them to your team. Use a template with three quick replies such as “Confirm appointment”, “Change time” and “Cancel appointment”, and pick one of its buttons on each trigger.
Use this templateRead-only preview
When to use it
You send appointment reminders as WhatsApp templates with quick-reply buttons (for example “Confirm appointment”, “Change time”, “Cancel appointment”) and want each tap answered and the right requests reaching your team. It also fits event or course attendance checks with the same three buttons.
What triggers it
Confirm Tapped · Change Time Tapped · Cancel Tapped
Information it collects
preferredTime, templateReply
Actions it performs
Thanks for Confirming · Ask Preferred Time · Open Change Ticket · Hand Change to Team · Change Closing Message · Open Cancellation Ticket · Hand Cancellation to Team · Cancellation Closing Message
Systems it requires
whatsapp channel
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Confirm Tapped
template button
Next step: Thanks for Confirming
Trigger
Change Time Tapped
template button
Next step: Ask Preferred Time
Trigger
Cancel Tapped
template button
Next step: Open Cancellation Ticket
Action
Thanks for Confirming
static message
Action
Ask Preferred Time
collect input
Next step: Open Change Ticket
Action
Open Cancellation Ticket
create ticket
Next step: Hand Cancellation to Team
Action
Open Change Ticket
create ticket
Next step: Hand Change to Team
Action
Hand Cancellation to Team
human handoff
Next step: Cancellation Closing Message
Action
Hand Change to Team
human handoff
Next step: Change Closing Message
Action
Cancellation Closing Message
static message
Action
Change Closing Message
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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