Answer the quick-reply buttons of a WhatsApp delivery check you sent: thank customers whose order arrived, with your review link when one is set, and open a high-priority ticket and hand the conversation to your team when an order has not arrived or has a problem. Use a template with three quick replies such as “Received, all good”, “Not received yet” and “Problem with order”, and pick one of its buttons on each trigger.
Answers the buttons on a WhatsApp delivery check: thanks customers whose order arrived (with your review link when set), and opens a high-priority ticket and hands the conversation to your team when an order has not arrived or has a problem.
You ask customers on WhatsApp whether their order arrived, with quick-reply buttons (for example “Received, all good”, “Not received yet”, “Problem with order”).
Received Tapped · Not Received Tapped · Problem Tapped
orderProblem, templateReply
Thanks + Review Link · Thanks · Open Missing Order Ticket · Hand Missing Order to Team · Missing Order Closing Message · Ask What Is Wrong · Open Order Problem Ticket · Hand Order Problem to Team · Order Problem Closing Message
whatsapp channel
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This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
template button
Next step: Review Link Set?
Trigger
template button
Next step: Open Missing Order Ticket
Trigger
template button
Next step: Ask What Is Wrong
Condition
if else
Next step: Thanks + Review Link · Thanks
Action
create ticket
Next step: Hand Missing Order to Team
Action
collect input
Next step: Open Order Problem Ticket
Action
static message
Action
static message
Action
human handoff
Next step: Missing Order Closing Message
Action
create ticket
Next step: Hand Order Problem to Team
Action
static message
Action
human handoff
Next step: Order Problem Closing Message
Action
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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