What this workflow does
Answers the buttons on a WhatsApp payment reminder: logs a “paid” reply for your team to check, asks customers who need more time for a date, and passes payment questions to your team.
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WhatsAppBeginner12 nodes
WhatsApp Payment Reminder Replies
Answer the quick-reply buttons of a WhatsApp payment reminder you sent: log a “paid” reply for your team to check, ask customers who need more time for a date, and pass questions to your team. Use a template with three quick replies such as “I’ve paid”, “I need more time” and “I have a question”, and pick one of its buttons on each trigger.
Use this templateRead-only preview
When to use it
You send payment reminders as WhatsApp templates with quick-reply buttons (for example “I’ve paid”, “I need more time”, “I have a question”).
What triggers it
Paid Tapped · More Time Tapped · Question Tapped
Information it collects
expectedPaymentDate, paymentQuestion, templateReply
Actions it performs
Open Payment Check Ticket · Paid Thanks · Ask Payment Date · Open Extension Ticket · Extension Closing Message · Ask the Question · Open Payment Question Ticket · Hand Question to Team · Question Closing Message
Systems it requires
whatsapp channel
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Paid Tapped
template button
Next step: Open Payment Check Ticket
Trigger
More Time Tapped
template button
Next step: Ask Payment Date
Trigger
Question Tapped
template button
Next step: Ask the Question
Action
Open Payment Check Ticket
create ticket
Next step: Paid Thanks
Action
Ask Payment Date
collect input
Next step: Open Extension Ticket
Action
Ask the Question
collect input
Next step: Open Payment Question Ticket
Action
Paid Thanks
static message
Action
Open Extension Ticket
create ticket
Next step: Extension Closing Message
Action
Open Payment Question Ticket
create ticket
Next step: Hand Question to Team
Action
Extension Closing Message
static message
Action
Hand Question to Team
human handoff
Next step: Question Closing Message
Action
Question Closing Message
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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