What this workflow does
Answers a tap on a quick-reply button of a WhatsApp template you sent: thanks happy customers, opens a ticket for unhappy ones and hands them to your team.
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WhatsAppBeginner9 nodes
WhatsApp Template Button Replies
Reply when a customer taps a quick-reply button on a WhatsApp template you sent: thank happy customers, and open a ticket and hand unhappy ones to your team. Other buttons are answered by the AI. The ready-made “Feedback request” template (WhatsApp Channel Setup → Message templates) comes with both buttons.
Use this templateRead-only preview
When to use it
You send WhatsApp templates with quick-reply buttons (e.g. "Happy with your order?" with Yes / No) and want every tap answered right away, with unhappy customers reaching a person. No such template yet? Submit the ready-made "Feedback request" template (WhatsApp Channel Setup → Message templates). After Meta approves it, pick the template with "All languages" on both triggers and one flow answers every language you submitted.
What triggers it
Positive Button Tapped · Negative Button Tapped
Information it collects
complaint, templateReply
Actions it performs
Thanks + Review Link · Thanks · Ask What Went Wrong · Open Ticket · Hand to Team · Closing Message
Systems it requires
whatsapp channel
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Positive Button Tapped
template button
Next step: Review Link Set?
Trigger
Negative Button Tapped
template button
Next step: Ask What Went Wrong
Condition
Review Link Set?
if else
Next step: Thanks + Review Link · Thanks
Action
Ask What Went Wrong
collect input
Next step: Open Ticket
Action
Thanks + Review Link
static message
Action
Thanks
static message
Action
Open Ticket
create ticket
Next step: Hand to Team
Action
Hand to Team
human handoff
Next step: Closing Message
Action
Closing Message
static message
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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