What this workflow does
WooCommerce-specific cancellation flow with configurable cancellable statuses and refund timeline.
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WooCommerceIntermediate12 nodes
WooCommerce Cancel & Refund
Handle order cancellation and refund requests. Checks order status, validates cancellation eligibility, and creates a support ticket.
Use this templateRead-only preview
When to use it
WooCommerce shop where you want a self-serve cancel within the policy window.
What triggers it
Cancel/Refund Intent
Information it collects
orderNumber, verifyEmail
Actions it performs
Ask Order # · Ask Email · WooCommerce Lookup · Confirm Cancel · Cancel Ticket · Not Cancellable / Not Found · Handoff
Systems it requires
Woocommerce, woocommerce
Read-only preview
Read-only workflow preview
This simplified layout represents the template’s real nodes and connections. It is not the full executable editor.
Trigger
Cancel/Refund Intent
keyword match
Next step: Ask Order #
Action
Ask Order #
collect input
Next step: Extract Order #
Memory
Extract Order #
extract from message
Next step: Ask Email
Action
Ask Email
collect input
Next step: Extract Email
Memory
Extract Email
extract from message
Next step: WooCommerce Lookup
Integration
WooCommerce Lookup
woocommerce order
Next step: Order Found?
Condition
Order Found?
if else
Next step: Cancellable? · Not Cancellable / Not Found
Condition
Cancellable?
if else
Next step: Confirm Cancel · Not Cancellable / Not Found
Action
Confirm Cancel
ai reply
Next step: Cancel Ticket
Action
Not Cancellable / Not Found
ai reply
Next step: Handoff
Action
Cancel Ticket
create ticket
Action
Handoff
human handoff
Node configuration, credentials, internal endpoints, and secrets are intentionally not shown.
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