About the role
We are looking for a teammate who will help Conviro customers start using the platform successfully, manage onboarding and increase customer satisfaction.
Responsibilities
- Manage setup and onboarding for new Conviro customers.
- Help customers configure their AI assistants and communication channels.
- Explain platform features to customers and run training sessions.
- Follow up on technical issues and coordinate with the relevant teams.
- Analyze how customers use the platform and what they need.
- Increase customer satisfaction and long-term product adoption.
- Pass customer feedback on to the product development team.
- Contribute to help documentation and onboarding content.
Requirements
- Strong written and verbal communication skills.
- A problem-solving, customer-focused approach.
- Eagerness to learn SaaS products and new technologies.
- Strong organizational and follow-up skills.
- Good command of English.
- Ability to explain technical topics to non-technical users.
Nice to have
- Experience in SaaS customer success or customer support.
- Familiarity with CRM, chatbot or automation tools.
- Familiarity with APIs, integrations and basic technical concepts.