Branch / Location Contacts
If your business has more than one location, you want the bot to hand out the correct phone number for each one — not a number it guessed from the prompt. Branch contacts let you store the real details for every branch, store, campus, or service point. When a visitor asks for a number (or mentions an area), the bot returns the exact contact you configured.
Where to set it up
Dashboard -> Assistants -> [your bot] -> Setup -> Locations tab.
Steps
- Open your bot's Setup and click the Locations tab.
- Under "What do you call your locations?" pick the word your customers use: branch, store, campus, or service point.
- Click Add location and fill in the row:
- Name (required) — e.g. "Kadıköy Branch"
- Areas / districts — the neighbourhoods this location serves (this is how the bot matches a visitor who says "are you in X?")
- Phone — the real number the bot will give out
- Email (optional)
- Address (optional)
- Add as many locations as you need, then click Save.
Why it matters
- The bot returns the exact phone from your config — it never fabricates or hallucinates a number.
- When a visitor mentions a district, the bot routes them to the right branch automatically.
- Update a number here once and every channel (web, WhatsApp, Instagram, Telegram) uses it.
> Tip: Write phone numbers in full international format (e.g. +90 216 000 00 00). Fill in Areas / districts carefully — it is the signal the bot uses to pick the right branch.