What is Conviro MCP?
Conviro MCP lets an AI assistant you already use -- ChatGPT, Claude, or another compatible client -- securely work with approved parts of your Conviro workspace.
Think of it as giving your assistant a read-only pass to specific parts of your account. It can look at what you allow, and nothing else.
What you can actually do with it
Once connected, you can ask your assistant things like:
- "Show me my 10 most recent customer conversations."
- "Summarize the most common topics in my latest 20 resolved conversations."
- "Review my recent resolved conversations and identify responses that may need knowledge-base improvement."
In other words: it is good at reading, summarising and spotting patterns across work your team has already done. That is usually the slow part of a support review, and it is the part an assistant is genuinely good at.
It is read-only today
Conviro MCP is currently a read-only feature.
A connected assistant can look at information you approve. It cannot change your settings, edit your knowledge base, reply to customers, assign conversations, publish anything, or schedule work. Those capabilities are switched off at the platform level, so they are not merely hidden from the assistant -- they are unavailable.
If that changes, it will be an explicit decision with its own announcement. Nothing becomes writable quietly.
What it is not
- It is not a new chatbot for your website. Your Conviro chatbot is unchanged.
- It does not give an AI assistant your password or your login.
- It does not hand an assistant your whole account. It gets exactly the permissions you approve, in one workspace.
Getting started
Open Settings -> AI & MCP -> MCP. The Overview page shows whether your workspace is ready to connect, and walks you through the rest.
If it says MCP is not enabled yet, that is expected on many accounts today -- the feature is being rolled out gradually.
For technical users
Conviro MCP implements the Model Context Protocol, an open standard for connecting AI assistants to external systems. Conviro runs a remote MCP server; your assistant authenticates to it with OAuth 2.1 and authorization-code flow with PKCE, and every request is authorized server-side against the grant you approved.
You do not need to know any of that to use it.