In-Chat Product Carousel

When a visitor asks about products, the bot can answer with a swipeable carousel of product cards instead of plain text. Each card shows the product image, title, price, and a link straight to the product page — turning a chat into a shopping experience.

How to enable it

There is no separate toggle. The carousel turns on automatically once you connect a commerce integration and product search is working:

1. Go to Dashboard -> Settings -> Integrations.
2. Connect Magento, Shopify, or WooCommerce (see each integration's setup guide).
3. Once the store is connected and the bot can search your catalogue, it returns product cards whenever a question is about products.

What's on each card

• Product image (a placeholder is shown if the product has no image)
• Product title
• Price in your store's currency
• An out-of-stock badge when a product is unavailable
• A "View product" button that opens the product page

Sales tracking

Every product link is automatically tagged with UTM parameters — utm_source=conviro&utm_medium=chat&utm_campaign=product_carousel — so you can measure chat-driven traffic and sales in your analytics. Any UTM parameters already on your product URLs are preserved.

Requirements

• A connected commerce integration (Magento, Shopify, or WooCommerce)
• Working product search (covered in the WooCommerce / Shopify / Magento integration guides)

> Tip: Make sure your products have images and prices in your store — they flow straight into the cards and make the carousel far more clickable.